Bilingual Service Desk Representative

A company is looking for a Bilingual Service Desk Representative.

Key Responsibilities

Manage issues through various inbound requests including phone, email, and chat

Respond to customer requests in a timely and professional manner

Instruct end users on the appropriate use of equipment and software

Required Qualifications

Bilingual in English and Spanish

Two-year Associate Degree or equivalent experience required

Minimum of one-year helpdesk experience in a corporate environment

Comprehensive knowledge of computer hardware / software concepts

Extensive working knowledge of Microsoft products and network / account management tools