Overview
Scope of Responsibilities : Works under direct supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees
Job Summary : Responsible for all aspects related to entering of medication orders.
Responsibilities
Job Duties :
- Responsible for accurate data entry of incoming prescriptions
- Responsible for accurate selecting billing and shipping methods for incoming patient orders
- Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
- Provides resolution to customer service issues to ensure member satisfaction
- Work with members to provide resolution to payment related issues on accounts / orders
- Maintain and keep reasonable production as determined by supervisor
- May assist in orienting and training new employees
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
Qualifications
Attendance Requirements :
Must be available, and on-time for scheduled work shifts.Must be able to work nights and weekends as required.Educational Requirements :
Minimum : High School Diploma or GEDPreferred : Pharmacy technician or related certificationExperience :
Experience in a customer service related fieldJob Skill Requirements :
Broad knowledge of medications, physician orders, and pharmacy systemsStrong communication skillsOutstanding customer service skillsExcellent organization skillsAbility to multitask and prioritizeExcellent computer and keyboarding skillsSuccessful completion of a pre-employment and / or random drug screening testCompensation : $15.50 - $16.36 an hour
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.