IT Application Specialist

POSITION OVERVIEW

Seeking a detail-oriented professional with proven expertise in U.S. customs brokerage and CargoWise (CW) setup / workflow management to lead and support multiple projects. This role requires strong organizational skills, technical proficiency, and the ability to deliver solutions that enhance compliance, efficiency, and user adoption.

KNOWLEDGE SKILLS REQURED

Integrity

Adhere to Fracht's Core Values and Vision . Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.

Flexibility

Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.

Communication

Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.

Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and / or individually to develop alternative solutions.

Accountability

Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.

DUTIES AND RESPONSIBILITIES

• Develop and manage project plans, ensuring adherence to timelines, frameworks, and documentation standards.
• Support the rollout of new features, including user training and post-launch support.
• Analyze project data, assess risks, and recommend process improvements.
• Collaborate with stakeholders to align solutions with operational needs.
• Manage and maintain CargoWise workflows and brokerage module configurations for U.S. customs compliance.
• Create, schedule, and maintain CW reports to support visibility and regulatory tracking.
• Develop and improve training materials for CW users with a focus on brokerage operations.
• Develop, update, and deliver training materials, SOPs, and best practices for CargoWise users, with a strong focus on brokerage, forwarding, and customs clearance processes.
• Provide end-user support and troubleshooting for CargoWise applications, escalating as needed.
• Ensure data integrity within CargoWise through regular audits, validations, and correction processes.
• Partner with IT departments to test, validate, and implement system upgrades, patches, and integrations with external systems (ODQ, Track & Trace, etc.).
• Monitor EDI / API integrations with carriers, customs, and third-party systems, ensuring seamless data flow and error resolution.
• Participate in cross-functional projects, supporting global initiatives and ensuring U.S. compliance standards are embedded in system design.
• Stay current on changes in U.S. customs regulations, CargoWise enhancements, and industry best practices, advising leadership on necessary system and process adjustments.
• Serve as a subject matter expert (SME) for CargoWise, providing consulting support to branches and departments on system usage and optimization.

EDUCATION AND / OR WORK EXPERIENCE REQUIRED

PHYSICAL REQUIREMENTS

Diversity and Inclusion

We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.