Assistant Director, Career Services

Career Readiness Program Manager

Responsibilities

Design, implement, and evaluate career readiness programs, including workshops on resume writing, interview skills, and job search strategies.

Ensure healthcare job seekers are well-prepared for employment opportunities while enhancing job placement and employer satisfaction rates.

Supervise and support the Career Services team, including Career Services Managers, Specialists, and Assistant Career Services Specialists.

Provide guidance, mentorship, and professional development opportunities to ensure high-quality service delivery and program goal achievement.

Partner with the Director of Employment and Job Placement to develop and execute strategic goals for the Career Services Unit.

Foster collaboration between the Career Services Unit and the Employer Relations & Placement Unit to ensure cohesive alignment with the division's overall mission and goals.

Provide operational support for cross-functional initiatives to drive job placement success.

Collaborate with internal and external stakeholders, including healthcare employers, union representatives, and training partners, to align career services with industry needs and workforce demands.

Monitor and analyze key performance indicators (KPIs), such as workshop attendance, job placement rates, and member engagement, to assess program effectiveness and inform continuous improvement efforts.

Provide direct support and counseling to job seekers as needed, assisting with career planning and job search strategies.

Leverage data management tools to track and analyze program metrics, including member engagement, workshop attendance, and job placement rates, to drive continuous improvement.

Standardize processes and documentation for all career readiness programs to ensure consistent service delivery across the division.

Utilize technology platforms, such as learning management systems and CRM tools, to streamline workshop registration, track participation, and maintain member records.

Implement feedback systems for program participants to gather insights and measure satisfaction, using the data to refine career readiness initiatives.

Train staff in the use of systems and tools to optimize program operations and data reporting capabilities.

Collaborate with the Data Analyst to produce reports that highlight program performance and inform strategic planning.

Integrate automation tools where applicable to improve communication with job seekers and reduce administrative workload for the team.

Facilitate seamless communication and resource sharing with the Employer Relations & Placement Unit using shared platforms and tools.

Qualifications

Bachelor's degree in Education, Counseling, Human Resources, or related field; Master's preferred.

Minimum six (6) years of experience in career services, workforce development, or job placement, with at least four (4) years in a supervisory role.

Strong leadership and team management skills with a proven track record of building high-performing teams.

Proficiency in program development and evaluation of career readiness programs.

Excellent communication and interpersonal skills.

Experience supporting system implementations, with a strong preference for candidates who have worked on Learning Management System (LMS) launches or upgrades.

Familiarity with Learning Management Systems (LMS), including system administration, content management, and user support.

Proficiency in Microsoft Office Suite and project management software.

Data analysis experience, especially with ATS (e.g., iCIMS) and performance tracking.

Familiarity with the healthcare sector, union environments, and workforce development.

Knowledge of labor market trends in the healthcare industry.

Bilingual candidates strongly encouraged to apply; proficiency in Spanish, Haitian Creole, or other languages is a plus.

Experience with community-based organizations and grant-funded programs.

Must have the ability to comfortably commute throughout all five boroughs, Hudson Valley, Westchester / White Plains, and Long Island, with a reliable means of transportation to attend meetings, site visits, and events as needed.