Patient Care Coordinator (PCC)

Job Description

Job Description

Job Title : Patient Care Coordinator

Location : Lakeview Broadway Clinic (Onsite) – Chicago, IL

Position Type : Full-Time

Reports To : Front Desk Manager or Practice Manager

About Clarity Clinic :

Clarity Clinic is a leading interdisciplinary private practice offering psychiatric, psychological, and therapeutic services through a holistic, team-based approach. Our mission is to thoughtfully guide each individual on their journey toward clarity and mental wellness by delivering exceptional, comprehensive care. Our team includes Psychiatrists, Psychiatric Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists who work collaboratively to support our patients' personal and professional balance.

You'll work closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and more. You will also act as a liaison between patients and providers, helping patients navigate their mental health care with professionalism, warmth, and clarity.

In this role, you will :

We are seeking a dedicated and compassionate Patient Care Coordinator (PCC) to join our growing team. As the first point of contact for patients, the PCC plays a vital role in ensuring a seamless and positive experience through every stage of care. This full-time, onsite-only position blends administrative healthcare operations with high-touch, empathetic service.

You'll work closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and more. You will also act as a liaison between patients and providers, helping patients navigate their mental health care with professionalism, warmth, and clarity.

Schedules : Candidates will rotate the following shift schedule(s). Must be available to work any of the following shifts (below).

Shift I - 7 : 30 am - 4 : 00 pm

Shift II - 8 : 00 am - 4 : 30 pm or 9 : 00 am - 5 : 30 pm.

Shift III - 12 : 00pm - 8 : 30 pm

Saturday - 7 : 45am - 5 : 00 pm (rotating)

Key Responsibilities : Patient Communication & Support

• Provide exceptional customer service via phone, email, SMS, and patient portal.
• Serve as the welcoming, professional first point of contact for new and returning patients.
• Address inquiries, appointment scheduling, medication requests, and care coordination.
• Assist with patient emergencies or admissions in a calm, supportive manner.

Electronic Medical Records (EMR) & Patient Management

Medication Coordination

Insurance Navigation & Billing

Clinical Operations

Qualifications

Perks & Benefits :

We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals to apply!