Senior Director, Product Management - Zelle Platform

Overview

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Locations for this role include Scottsdale, San Francisco, Chicago, or New York with a hybrid work model to support collaboration.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment visa sponsorship.

This individual contributor position will contribute to the multi-year product vision and drive product roadmap execution for the core Zelle® platform—the at-scale payment network serving over 100 million users in partnership with Early Warning’s U.S. financial institution customers. The role may lead multiple products or product areas.

Overall Purpose

The Senior Director, Product Management is the leader responsible for the development and management of a group of products aligned with a customer segment and / or product solution. The role will build, align, and motivate a cross-functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers.

Essential Functions

Leadership : Builds internal and external coalitions and alignment on product strategy and execution. Influences cross-functional teams, executives, and customer leadership with strong vision, strategy, and product execution. May lead a team of direct reports.

Customer Passion and Advocacy : Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction. Routinely leverages feedback into insights; and builds products and services that delight and inspire.

Drive Outcomes : Works across marketing, sales, analytics, design, and development partners to drive go-to-market strategies to attain product revenue and client adoption targets. Owns internal financial targets and customer net promoter and satisfaction goals.

Talent Development : Recruit, develop and retain top talent for the organization.

Commitment to Risk Management : Oversees the integration of strong risk and security controls. Ensures compliance with laws and regulations.

Technical Understanding : Works directly with technologists to deliver market solutions. Clearly defines requirements, grooms user stories, and partners with technology.

Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

Education and / or experience typically obtained through completion of a bachelor’s degree

15 or more years of related work experience

Demonstrated experience in design thinking and agile development processes

Demonstrated leadership experience and cross-functional collaboration experience

Proven experience in and passion for building and delivering great products

Experience in recruiting and developing direct talent

Demonstrated experience in setting a product strategy, roadmap, and meeting product revenue targets

Demonstrated experience driving alignment at executive and client leadership levels

Excellent listening and execution skills

Background and drug screen

Preferred Qualifications

Master’s degree

Certifications in design thinking and / or agile

Prior experience working in payments, financial services or similar regulated industry

People management experience

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Directory Service and PlatformProduct Management Focus

Responsible for developing, owning, and communicating our directory strategy and messaging framework for the directory. Must become a subject matter expert in the Shared Directory technical platform and be able to align and drive financial institution customers to adoption and compliance.

The role will develop and maintain strategic relationships with all financial institutions and resellers and lead scalable data architecture transformation to increase the value of Zelle Shared Directory while mitigating risk and improving services.

The role will learn how the directory came to be to support Zelle tokens and messages, then develop a strategy for how the platform can support Zelle’s growth into new lines of business and use cases. Because this platform supports the entire Zelle business, every change to the platform and its governance rules could have both positive and negative impacts. The role must be an expert at breaking down silos to assess customer impact, weigh tradeoffs, and drive toward final requirements.

The role will align with and motivate a cross-functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers.

Directory Service and PlatformProduct Management Qualifications

Demonstrated expertise in directory or data platforms used by financial institutions or commercial product developers

Demonstrated expertise in developing and executing platform strategies, taxonomies, policies, processes, and rules that enable growth while minimizing enterprise risks

Demonstrated expertise in creating and implementing instrumentation of platform services, maintaining data integrity and quality, and gaining customer insights from the data

Demonstrated product and people leadership skills

Physical Requirements

Early Warning works in a highly collaborative office environment. The role is primarily sedentary and requires extensive use of a computer and sitting for periods of approximately four hours. Occasional standing, walking, kneeling, and reaching may be required. Must be able to lift 10 pounds occasionally. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including computers. Must be able to communicate with internal and / or external customers.

Employee must be able to perform essential functions and physical requirements of the position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The base pay scale for this position in Phoenix, AZ is USD 185,000 - 230,000 per year. In New York, NY / San Francisco, CA the range is USD 220,000 - 274,000 per year. Additionally, candidates are eligible for a discretionary incentive plan and benefits. This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned. Early Warning supports wage equity in accordance with laws and internal policies.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage – Competitive medical (PPO / HDHP), dental, and vision plans with company contributions to Health Savings Account (HSA) or pre-tax savings through FSA for commuting, health & dependent care expenses
• 401(k) Retirement Plan – 100% Company Safe Harbor Match on your first 6% deferral upon eligibility
• Paid Time Off – Unlimited Time Off for exempt employees, generous PTO for non-exempt employees, plus 11 paid holidays and a paid volunteer day
• 12 weeks of Paid Parental Leave
• Maven Family Planning – supports parenting including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, and related services

And so much more! We continue to enhance our program, so be sure to check our Benefits page for the latest. Our team can share more during the interview process.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law. We affirm in policy and practice to support and promote equal employment opportunity and affirmative action in accordance with all applicable laws. The company also prohibits discrimination on other bases such as medical condition or marital status.

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