Richmond, VA - Account Management Team / / Client Success - Multiple Positions (Remote Position)

Job Description

Job Description

Join Franklin Retail Solutions the team behind some of the biggest names in sports and outdoors. If you shop at Dick's Sporting Goods, Academy Sports, or REI, and if the brands in your home or garage include names like Adidas, Everlast, or Osprey, chances are you've already interacted with our work. Now's your chance to get paid to be part of it.

We're building our Account Management team and hiring at multiple levels. From ambitious part-timers to seasoned pros ready to take the reins. What matters most is your mindset, energy, and drive to make clients feel like Franklin Retail must have taken lessons from Apple, Disney or the Savannah Bananas. Think in terms of outrageous service whatever it takes to deliver an amazing client experience.

What You'll Do

• Build and support relationships with leading sports, outdoor brands, and retailers
• Learn and use AI / SaaS tools (we'll train you, but you need to love technology)
• Be a problem solver, communicate clearly, and anticipate client needs
• Bring a "get better every day" mindset whether you're just starting out or leading major accounts

Compensation

Why Work With Us

Location : Flexible / hybrid depending on candidate

Compensation : Hourly or salaried, based on level and experience

Growth : We invest in training, mentorship, and career development

Whether you're looking for a part-time role with flexible hours, your first big step into account management, or a senior position managing major accounts, we'd love to hear from you.