Program Navigator

Job Description

Job Description

PROGRAM NAVIGATOR

POSITION PURPOSE

As a Program Navigator at Clarifi, you will be the driving force behind transformative financial journeys. You will advocate for individuals facing urgent financial challenges, help them build lasting stability, and guide them toward vital public benefits. With a client-first mindset, you will inspire and equip people to take control of their financial future through personalized support and seamless program navigation. From the first conversation to the final breakthrough, you will be a trusted ally, connecting clients to Clarifi’s robust network of services and community partners.

This is not just a role, it is a mission to build financial resilience, one empowered client at a time.

KEY RESPONSIBILITIES

As a vital part of our client services team, Program Support professionals play a key role in delivering exceptional care and coordination. Responsibilities include :

Program Navigation

• Serve as the first point of contact for clients delivering world-class customer service that reflects Clarifi’s commitment to client success
• Conduct intake screenings, identify appropriate programs, schedule appointments, and make referrals to community resources
• Follow up via phone and email to track client progress and advise on next steps
• Maintain up-to-date knowledge of Clarifi programs, eligibility criteria, and partner referral processes
• Obtain and maintain required certifications (NFCC)

Program Support

Administrative

KNOWLEDGE, SKILLS & ABILITIES

CORE COMPETENCIES & CHARACTERISTICS

REQUIREMENTS

Clarifi reserves the right to change this description at any time. Clarifi practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, sexual orientation, protected disability, marital status, familial status, veteran status, height, weight or citizenship.

Clarifi is an equal opportunity employer committed to creating and maintaining a diverse workforce.