Account Success Associate

Job Description

Location : Flexible (Remote U.S.), ideally based in Toronto, Denver, or Austin

Type : Full-time | Customer Experience Team

Compensation : $110,000 OTE (Base + Quarterly Bonuses)

About Vendoroo

Vendoroo is building the humanoid AI workforce for the built world. Our AI coworkers, or “Roos”, handle specialized operational roles like maintenance coordination, vendor communication, and resident support. They scale instantly, never churn, and execute with precision. Our customers don’t just use Vendoroo, they hire it.

We’re helping property operators replace chaos with intelligent coordination. As smart as our Roos are today, they'll always have more to learn and new opportunities to surprise and delight our customers. To maintain long-term trust and deliver ongoing value, we still need a human who can lead change, build on early successes, and act as a strategic partner to clients as their businesses grow and evolve with us.

That’s where you come in.

The Role

As an Account Success Associate, you’ll be the primary steward of the client relationship after onboarding and early adoption are complete. Your job : ensure every client continues to see value, deepens their knowledge and use of our Roos, and views Vendoroo as their trusted growth partner as their business evolves.

This role is a mix of project manager, product trainer, change management guide, and customer advocate. You’ll be handed the reins from our onboarding team then your goal is to maintain and expand the trust and value created during the client’s onboarding journey.

You’ll work across departments-Sales, Product, and Operations-to make sure every client utilizes best practices, maintains adoption, and understands the ROI we are delivering.

What You’ll Own and Drive

• Continuity of Value Post–Go-Live

Take over client relationships at the 90-day mark and continue to drive adoption, usage maturity, and ROI visibility well into their journey. Build upon the foundation laid during onboarding to maximize retention and long-term satisfaction.

Monitor leading indicators of client health, utilization trends, and friction points. Track and report on key metrics like NRR, feature adoption, and realized savings. Share insights regularly with clients to reinforce outcomes and identify risks early.

Serve as the client’s internal advocate. Document emerging use cases, unmet needs, and enhancement requests. Collaborate with Product and Ops to prioritize improvements that support your accounts and similar segments.

Introduce clients to new capabilities, bundles, and workflows. Partner with Sales when it’s time to expand. Provide light-touch enablement for new features and identify training opportunities when needed.

Become a trusted advisor. Understand your clients’ goals, workflows, and team structure. Act as an extension of their operations team-embedding Roo more deeply into their business and driving strategic alignment.

You Might Be a Fit If :

Why This Role Matters

If you’ve read this far and are convinced in your desire to be a Roo, we want to hear from you!