Customs Brokerage Coordinator / Entry Writer

Position Summary

The Import CHB Coordinator supports Mohawk’s air / ocean import transportation by leveraging partner relationships and analytical skills to assist customers. The coordinator regularly interfaces with clients and suppliers to ensure high performance throughout the movement of goods from start to finish. The coordinator investigates and resolves problem shipments and other freight management aspects as necessary.

About Mohawk Global

Mohawk Global is a 300‑person logistics and trade team dedicated to fulfilling supply chain needs with emphasis on customs brokerage, transportation, trade compliance, education, and consulting. Our core values are ENRICH, CARE, and DELIVER. We are a certified Great Place To Work for twelve years.

Location

Middleburg Heights, OH

Salary Range

$55,000 - $60,000 per year

Essential Duties & Responsibilities

Receive, review, verify and process import documentation from overseas agents / customers

Timely preparation of rates and quotes for customers and overseas agents

Ensure Importer Security Filing (ISF) compliance

Problem solve, ask questions of importers, U.S. Customs & Border Protection and other Government agencies

Data entry into CargoWise freight management system

Inform delivering parties of customs clearance, delivery instructions and required information

Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors

Collaborate and build relationships with customers, carriers, and agent representatives regarding air and ocean import to strengthen service competitiveness

Finalize files with billing charges, complete billing invoices and files and maintain completed folders

Provide reporting and analytics as required by customers

Complete other duties as assigned

Desired Skills & Experience

Comfortable working with large, complex importers

Strong experience with import transportation to the US, with understanding of the business and cultural complexities associated with importing.

Working knowledge of CargoWise logistics platform strongly preferred

Ability to work calmly under pressure from customers and overseas partners

Desire to work toward a role in commercial account management

2-4 years of import experience required

College degree (Associates or Bachelors) preferred; major / concentration in logistics, supply chain, business, accounting or other applicable field of study preferred

Comfortable working in a team-focused environment

Self-motivated individual with high level of enthusiasm

Creative thinker with competitive desire to meet and exceed customer expectations

Ability to interact effectively with internal and external contacts at all levels

Excellent interpersonal and communication skills, verbal and written

Strong attention to detail and accuracy

Ability to multi-take and make quick decisions in a fast-paced, ever changing work environment

Possess a working knowledge of standard Microsoft Office programs (Excel, Word, and Outlook)

Possess an analytical ability to gather and summarize data for reports and correspondence

Equal Employment Opportunity

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Equal Employment Opportunity is The Law. Employee Rights Under the FMLA. Employee Rights - Employee Polygraph Protection Act.

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