Platform Specialist

Description

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operationsremoving unnecessary costs and creating a smoother, more fan-friendly experience.

Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, weve raised $60 million from top investors including Alexis Ohanians Seven Seven Six and Forerunner Ventures. Our platform powers teams across the NBA, WNBA, and NWSL, helping them reduce costs, boost ticket sales, and deliver innovative fan experiences.

Were a remote-first team driven by core valuesbegin with trust, play like the underdog, and do your thing. If youre collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.

Role

As a Platform Specialist, youll join Jump to help deliver top?tier ticketing support for our sports clients. You'll help bring events to life by managing the behind?the?scenes details that make seamless fan experiences possiblefrom implementation to event setup and inventory management to real?time troubleshooting and ad?hoc reporting. This is a hands?on, detail?driven role for someone who enjoys solving problems, learning new technology, and contributing to high?profile events.

Key Responsibilities

• Contribute to the technical implementation of new clients
• Assist with the setup and configuration of ticketed events within the Jump Enterprise Platform
• Process special ticket operation requests, including account and order issue resolution, inventory management, pricing, offer management, and other client requests with accuracy and care
• Help maintain clean, well?organized ticketing data across events and inventory
• Train new hires both externally and internally
• Troubleshoot common issues related to ticket delivery, scanning, and mobile access
• Support quality control efforts and help ensure the integrity of every event build
• Provide documentation, post?event reporting, and additional operational support as needed
• Lead client operations calls
• Support live events remotely or on?site (travel required)

What Were Looking For

Attributes that will make you successful on our team

Benefits

Compensation

The compensation for this role is $80,000 and includes a generous equity package.

Application

We especially encourage members of traditionally under?represented communities to apply. Were committed to building an inclusive workplace where everyone can bring their authentic self and thrive.

Seniority Level

Employment Type

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