General
Job Title : Shared Services Process Coo r dinator
Division : Shared Services
Reports To : As per Beazley's organization chart
Key Relationships : Shared Services Operations Leads, Performance and Quality Assurance Lead, Global Head of Shared Services , Shared Services, UW Operations, Claims Operations, Delegated Operations, Conduct Risk, Controls , Compliance, Risk Management , IT, Underwriters and Claims Managers, Facilities, Finance, Reinsurance, other staff and external clients and service providers.
Job Summary : W orks with the Shared Services Operational Leads and Team Leaders to ensure consistency in processes owned by Shared Services, blending strategic oversight, technical proficiency , risk controls and continuous improvement to drive efficiency, compliance and value creation.
Key Responsibilities :
","469777815" : "hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Process Ownership : Lead and manage end-to-end processes, identifying areas for improvement, implementing best practices, and ensuring operational efficiency. Provide guidance and training for new joiners and act as the primary contact for process related queries
","469777815" : "hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Process V ision and A lignment : define and continuously refine the process es within your remit to align with business strategy, regulatory requirements and customer needs, removing complexity where possible.
","469777815" : "hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Stakeholder Management : collaborate effectively with underwriting, claims, IT etc and external partners. Serve as the main point of contact for process-related inquiries, ensuring effective collaboration and communication.
","469777815" : "hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Performance Management : accountability for the quality and timeliness performance of your process(es). This will involve day to day interaction with on-shore / off-sh ore process executors and regular quality assurance / audits over the output.
","469777815" : "hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1">Operational Risk and Compliance : proactively identify and assess potential operational risks within key processes. Develop and implement strategies to mitigate risks, ensurin g business continuity and compliance with regulatory and internal controls.
","469777815" : "hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1">I nsight and P erformance M anagement : work with the Performance and Quality Assurance function to monitor , analyse and report on key performance indicators related to process effectiveness and operational outcomes. Leverage data and insights to make informed decisions and drive continuous performance improvement.
","469777815" : "hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1">Offshore relationship management : build and maintain strong relationships with our co-sourc ing partner . Ensure alignment on goals, priorities and expectations, while fostering a positive working environment.
","469777815" : "hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Reporting & Documentation : ensure accurate and timely reporting of process performance, risk assessments, and compliance status to senior leadership and stakeholders. Maintain thorough documentation of processes , ensuring that records are clear, organised and update regularly.General
It is important that within all your interactions both internally and externally you adhere Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.
We also expect Beazley employees to :
","469777815" : "hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Adopt the Beazley culture of professionalism, integrity, effectiveness and dynamic attitude that contributes to an internal environment of teamwork and promotes a positive brand image and experience to our external customers.
","469777815" : "hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, Talent Management or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
","469777815" : "hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Display business ethics that uphold the interests of all our customers.
","469777815" : "hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
","469777815" : "hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Comply with any specific responsibilities necessary for your role as outlined by your line manager, Talent Management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.
","469777815" : "hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1">Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.Skills and Abilities
","469777815" : "hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Strategic and business acumen
","469777815" : "hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1">Change Management
","469777815" : "hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1">Collaboration
","469777815" : "hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Technology and Digital Fluency
","469777815" : "hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1">Risk and Regulatory Knowledge
","469777815" : "hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1">Engagement with offshore partners
","469777815" : "hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1">Cross-cultural communicationKnowledge and Experience
","469777815" : "hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1">Solid experience of Insurance
","469777815" : "hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1">Previous demonstratable process ownership experience in insurance or a similar field
","469777815" : "hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1">Proficient in Excel
","469777815" : "hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1">Experience with insurance systems and workflow tools
","469777815" : "hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1">Experience in traini ng internal and external partiesAptitude and Disposition
","469777815" : "hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1">Outcome focused, self-motivated, flexible and enthusiastic
","469777815" : "hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1">Achievement orientated
","469777815" : "hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1">Good problem - solving skills
","469777815" : "hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1">Customer focused
","469777815" : "hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1">Attention to detail to ensure work is performed to high quality and accuracy
","469777815" : "hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1">Able to work with multi-cultural and multi-location team
","469777815" : "hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1">Team worker as well as able to work on own initiative
","469777815" : "hybridMultilevel"}" data-aria-posinset="20" data-aria-level="1">Continuous improvement mindsetWho We Are :
Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.
Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.
Our Culture
We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee's diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.
Be boldStrive for betterDo the right thingUpholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.
We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.
Explore a variety of networks to assist with professional and / or personal development. Our Employee Networks include :
Beazley RACE - Including, understanding and celebrating People of ColourBeazley SHE - Successful, High potential, Empowered women in insuranceBeazley Proud - Our global LGBTQ+ communityBeazley Wellbeing - Supporting employees with their mental wellbeingBeazley Families - Supporting families and parents-to-beWe encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as :
Internal Pathways (helping you grow into an underwriting role)iLearn (our own learning & development platform)LinkedIn LearningMentorship programExternal qualification sponsorshipContinuing education and tuition reimbursementSecondment assignmentsThe Rewards
The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organizationAttractive base compensation and discretionary performance related bonusCompetitively priced medical, dental and vision insuranceCompany paid life, and short- and long-term disability insurance401(k) plan with 5% company match and immediate vesting22 days PTO (prorated for 1st calendar year of employment), 11 paid holidays per year, with the ability to flex the religious bank holidays to suit your religious beliefsUp to $700 reimbursement for home office setupFree in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowanceUp to 26 weeks of fully paid parental leaveUp to 2.5 days paid annually for volunteering at a charity of your choiceFlexible working policy, trusting our employees to do what works best for them and their teamsSalary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is $50,000-$55,000 per year plus discretionary annual bonus.
Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.
