Patient Navigation Coordinator

Job Description

Job Description

Job Title : Patient Navigation Coordinator

Location : Remote

Type : Full-Time

About Us :

Trinity Captive Group is transforming the health insurance industry by creating a self-funded captive program utilizing proven partners to reduce overall plan costs, while at the same time providing better benefits to employees. Our mission is to provide innovative solutions to manage healthcare costs, all while delivering excellent member care and support. As a part of our growing team, you'll play a critical role in helping us redefine healthcare journeys for our clients and their employees. The Patient Navigation Coordinator plays a critical role in ensuring patients receive seamless, personalized support throughout their healthcare journey.

Key Responsibilities :

• Care Coordination : Serve as the primary point of contact for patients navigating complex healthcare processes, including referrals, appointments, and follow-ups.
• Benefits Review : Guide members through understanding their self-funded health plan benefits, including covered services, out-of-pocket costs, and how to access care through our program.
• Eligibility Verification : Review and verify member eligibility for coverage and services, ensuring accurate information is communicated to both members and providers.
• Patient Support : Provide education and resources to patients regarding their diagnoses, treatments, and healthcare options through our program.
• Data Management : Maintain accurate and up-to-date patient records, including tracking progress and outcomes.
• Collaboration : Work closely with other partners such as the Nurse Navigators and client account managers to ensure a seamless member experience.
• Documentation : Accurately document all member interactions and follow up on any pending issues in a timely manner.
• Compliance : Ensure adherence to all HIPAA regulations and company policies regarding patient confidentiality and care standards.

Qualifications :

Skills :

Preferred Qualifications :

Why Join Us?

We offer a competitive salary, a supportive work environment, and opportunities for career advancement. Be part of a team that is transforming healthcare delivery through personalized support and innovative cost-saving strategies.