Customer Service and Routing Manager

Job Description :

We Deliver the Goods :

Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more

Growth opportunities performing essential work to support Americas food distribution system

Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose :

The Customer Service & Routing Manager leads both the Customer Service and Routing teams, ensuring seamless coordination between sales, warehouse, and transportation. This role is responsible for optimizing delivery routes, maintaining service standards, and managing the team that supports order entry, issue resolution, and daily routing execution. The manager is expected to use data-driven decision-making, cross-department collaboration, and consistent communication to improve efficiency, enhance customer satisfaction, and support business growth.

Key Responsibilities

Leadership & Team Management

• Direct and develop Customer Service and Routing staff, providing coaching, training, and performance feedback.
• Create a positive, accountable culture that emphasizes accuracy, communication, and ownership.
• Maintain clear alignment with Transportation, Warehouse, and Sales teams to ensure shared goals and smooth daily operations.
• Manage scheduling, workload balance, and succession planning within both teams.

Customer Service Oversight

Routing Operations

Process Improvement & Analytics

Cross-Functional Collaboration

#CMALL

Qualifications :

Education : Bachelors degree in Business, Logistics, or related field (or equivalent experience).

Experience :

o 5+ years in customer service, routing, or transportation operations.

o 3+ years of management or supervisory experience.

o Strong understanding of route optimization, customer order flow, and logistics systems.

Technical Skills :

o Proficiency with Microsoft Excel and routing systems (Roadnet, AS400, OmniTracs).

o Strong analytical and data interpretation skills.

o Familiarity with KPI tracking, scorecards, and performance dashboards.

Soft Skills :

o Excellent communication and leadership abilities.

o Strong problem-solving, organization, and decision-making skills.

o Ability to work effectively across departments and adapt to changing business needs.

Physical Requirements :

Ability to sit or stand for extended periods while reviewing routes or communicating with team members.

Frequent use of computer, phone, and routing software.

Company description

Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.

Awards and Accolades

Performance Food Group and / or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review : (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.