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Patient Access Representative 1 (On-Site) Deerfield Beach

Patient Access Representative 1 (On-Site) Deerfield Beach

University of MiamiDeerfield Beach, FL, US
28 days ago
Job type
  • Full-time
Job description

Current Employees

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process.

The University of Miami / UHealth Department of Clinical Access has an exciting opportunity for a full-time Patient Access Representative 1 to work at our Deerfield location.

Core Job Summary :

The Patient Access Representative 1 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments.

Core Responsibilities :

  • Performs full registration and ensures that insurance is verified, and all patients' information is correct.
  • Obtains copies of insurance cards, driver's license, and any applicable referrals.
  • Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms.
  • Instructs patients to complete any questionnaires that might be required by physician.
  • Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately.
  • Reconciles all vouchers and delivers them to designated area.
  • Answers telephone calls and responds to questions and inquiries or transfers when appropriate.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions :

  • Projects a welcoming professional demeanor.
  • Interacts and work effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.
  • Coordinates wide range of functions from prearrival to discharge utilizing multiple systems to service patients promptly in a fast paced, constantly changing environment.
  • Performs pre-service validation prior to patient's appointment for in person or virtual visits. Assists patients in navigating self-serve technology options.
  • Coordinates patient flow to ensure timely check-in and arrival to service area. Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.
  • Reviews real time eligibility insurance responses and / or master contract tool and updates coverages as needed. Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents.
  • Answers and triages incoming calls, listens to patient / customers' needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software.
  • Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits.
  • Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed.
  • Knowledge of health care regulatory guidelines and compliance requirements.
  • Core Qualifications :

    High school diploma or equivalent

    Minimum 1 year of relevant experience

    Knowledge, Skills and Attitudes :

  • General knowledge of office procedures and operations.
  • Skill in data entry with minimal errors.
  • Ability to communicate effectively in both oral and written form.
  • Skill in completing assignments accurately and with attention to detail.
  • Ability to process and handle confidential information with discretion.
  • The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

    UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.

    The University of Miami is an Equal Opportunity Employer. Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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    Patient Representative • Deerfield Beach, FL, US

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