Player's Club Ambassador

Join to apply for the Player's Club Ambassador role at Yaamava' Resort & Casino at San Manuel

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Join to apply for the Player's Club Ambassador role at Yaamava' Resort & Casino at San Manuel

Under the direction of the Supervisor, Guest Services, the Player's Club Ambassador is responsible for supporting player's club membership practices and various administrative duties associated with club membership and Guest Services. The Player's Club Ambassador supports and compliments all property departments through VIP engagement and contacts. This position requires direct contact with the public while delivering superior guest service in accordance with department and enterprise standards, policies and procedures as created by Yaamava' Resort & Casino.

Essential Duties And Responsibilities

• Promotes the use of the Club Serrano card to non-members and members on the gaming floor. Supports all department requests for guest assistance with Club Serrano membership. Assists all property departments with guest requests and communications when known high end players are on the casino floor. Enters customer data into casino player tracking systems as well as other software applications accurately and consistently. Responsible for collecting pertinent customer information, such as email, telephone, and physical address in accordance with the monthly email and telephone quotas set by leadership. Safeguards the confidential nature of guest, department, and enterprise data. Adheres to all policies and procedures set forth by the casino and Tribal Gaming regulations to minimize risk to the enterprise and to guests.
• Responsible for training and re-training team members with department practices, responsibilities, and compliance related operations.
• Supports all lost and found daily duties; including but not limited to property record keeping and property retrieval. Assists with guest related administrative, such as, online enrollments, Club Serrano application troubleshooting, responding to guest correspondence, processing win / loss requests, copies of W2Gs, audit and compliance related tasks. Remains current on all property events, promotions, and entertainment to accurately communicate and encourage club card usage and new club card enrollments.
• Assists with promotions and special events with set-up, line control, and guest communication.
• Researches and resolves guest issues effectively and professionally.
• Performs other duties as assigned to support the e?cient operation of the department.

Educational, Experience And Qualifications

Knowledge, Skills And Abilities (ksa)

Required Licenses, Certifications And Registrations

Physical Requirements / Working Conditions – Environment

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

office productivity machinery, such as a calculator, copy machine, and computer printer.

via videoconference and over the telephone.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Hospitality

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