Global Technical Talent is hiring : Content Designer in Fairfield

Overview

Primary Job Title : Content Designer – IT Service Management (ITSM)

Alternate / Related Job Titles : ITSM Content Strategist; Digital Content Designer; ITIL Communications Specialist; UX Writer – IT Service Management; Enterprise IT Communications Designer

Location & Onsite

Location : Fairfield, CA (occasional onsite meetings in San Ramon, Oakland, or Sacramento)

Onsite Flexibility : Hybrid — CA

Contract Details

Position Type : Contract

Contract Duration : 3.5 months

Start : 09 / 08 / 2025

End : 12 / 31 / 2025

Pay Rate : $80–$105 / hr

Shift / Hours : Onsite in Fairfield 1–2 times per week; local travel 1–3 times per month to sites in San Ramon, Oakland, or Sacramento. No mileage or travel reimbursement.

Job Summary

We are seeking a Content Designer – IT Service Management (ITSM) to create engaging, user-friendly digital content that promotes ITSM adoption across the enterprise. This role blends content design, UX writing, and ITIL knowledge to simplify IT concepts, improve user experience, and build a feedback-driven culture. The successful candidate will design intuitive communication platforms, foster adoption of ITSM practices, and ensure employees feel heard and supported.

Key Responsibilities

Content Creation & Engagement

Design and publish engaging digital content (web pages, guides, infographics) to communicate ITSM value.

Develop a consistent visual and narrative style to simplify ITIL processes.

Translate complex IT concepts into accessible and actionable stories.

Suggestion Box Development

Build and maintain a digital platform for employee feedback and ideas.

Implement categorization and routing to align with ITIL process areas (Incident, Change, Problem, Request, Knowledge).

Partner with IT teams to ensure transparency and effective follow-up.

Collaboration & Alignment

Partner with ITSM process owners, UX, and communications teams for consistency.

Monitor engagement metrics and feedback trends to optimize content and platform usability.

Act as a bridge between IT operations, business stakeholders, and end users to achieve adoption goals.

Required Experience

3+ years in content design, digital communications, or UX writing

Portfolio showing ability to simplify complex topics into clear, engaging content

Familiarity with ITSM / ITIL frameworks

Experience with web content management systems (CMS), low-code tools, or form builders

Strong analytical skills for categorizing and interpreting feedback data

Nice-to-Have Experience

Experience designing content for enterprise IT or digital transformation projects

Knowledge of ServiceNow, SharePoint, or Microsoft Power Platform

Exposure to automation workflows, AI / ML tagging, or forms routing logic

Required Skills

Content Design & Storytelling

UX Writing & Accessibility

ITSM / ITIL Awareness

Preferred Skills

Digital Engagement & Communications Strategy

Information Architecture & Taxonomy Design

Low-Code Tool Development

Collaboration Across IT & Business Teams

Data-Driven Content Improvement

Additional Skills

Suggestion Box Development

Employee Engagement Campaigns

Enterprise Content Strategy

Process-Centered Communication

Continuous Improvement Mindset

Benefits

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About the Client

Leading natural gas and electric energy company serving millions of customers across the United States. Offers reliable energy delivery and a positive work environment. Join our team and make a difference in your community.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number : 25-25729

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