Immigration Services Assistant

Job Description

Job Description

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California that operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives.

The person in this role assists the Immigration Department and its clients with many of the needed steps in obtaining Citizenship, DACA, and Legal Permanent Residency - particularly for family reunification.

Responsibilities :

• Works under direction to assist in preparation of affirmative immigration cases.
• Attends all assigned training and maintain a passing score for all training received.
• Completes assigned tasks accurately and within stated time frames.
• Fields phone calls from potential clients, schedules client phone or in-person appointments.
• Assists clients in completing legal immigration applications by phone, in the office or at offsite workshops.
• Accurately documents client information and completes intake forms and applications as assigned.
• Able to communicate clearly with clients as assigned regarding documents required and how to obtain those documents.
• Able to accurately review forms and documents submitted by clients for completeness.
• Able to maintain client records as assigned.
• Able to quickly and accurately update client records in data system(s) as assigned.
• Performs general office administrative / clerical work (scanning / filing / copying).
• Displays sensitivity to various client populations’ cultural and socioeconomic characteristics.
• Perform other related duties as required.

Qualifications :

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.