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Network Operations Specialist

Network Operations Specialist

Insight GlobalCharlotte, North Carolina, United States
6 days ago
Job type
  • Full-time
  • Temporary
Job description

Company : Ross Dress for Less

Location : Rock Hill (Ross Data Center)

Pay Rate : $25-$30 / hr

Schedule : 10-hour shifts (Sunday-Wednesday 11pm-9am)

Duration : 4-month contract (potential to extend and convert)

GENERAL PURPOSE :

  • Responsible for the administration and oversight of the 24 / 7 batch processing schedule.
  • Participate in monitoring, troubleshooting, resolving, and / or escalating issues within the Ross Stores computing environment, including networks, servers, and other critical data center components.
  • Leverage NOC tools to proactively monitor systems and applications for potential issues or failures and resolve or escalate according to documented processes before customer impact occurs.

ESSENTIAL FUNCTIONS :

  • Maintain production job schedules in the BMC Control-M job scheduling system, ensuring batch processing meets predefined SLAs.
  • Identify job failures and troubleshoot or escalate using documented procedures.
  • Execute on-demand procedures such as file transfers, tape handling system administration, and change system requests.
  • Monitor systems, networks, and applications using Ross standard tools; troubleshoot, resolve, or escalate issues as needed.
  • Monitor vendor-managed systems deployed in the Ross environment and coordinate with external vendors and internal teams for resolution.
  • Document all incidents in the ServiceNow trouble ticketing system. Escalate critical issues within SLAs and follow up proactively.
  • Collaborate with Systems Administration and Engineering teams to ensure monitoring tools function correctly and provide feedback for optimization.

    • QUALIFICATIONS AND SPECIAL SKILLS REQUIRED :

  • 1–3 years of experience in a data center operations or NOC environment.
  • Must be able to work in an office environment, primarily using a computer.
  • Requires sitting, standing, walking, hearing, telephone use, attending in-person meetings, typing, and handling physical files or documents.
  • Consistent timeliness and regular attendance are essential.
  • Must have the ability to see information in print and electronic formats.
  • Full-time in-office presence required for collaboration, team interaction, meetings
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    Operation Specialist • Charlotte, North Carolina, United States

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