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Front Office Supervisor

Front Office Supervisor

Omni Houston HotelFort Lauderdale, FL, US
25 days ago
Job type
  • Full-time
Job description

Omni Ft. Lauderdale Hotel

Be a part of the pre-opening team for the Omni Ft. Lauderdale Hotel!

Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. To ensure all guest issues are handled and the information is passed on to a manager.

Responsibilities

Essential Job Functions :

  • To be thoroughly acquainted with all check-in and check-out procedures and policies.
  • To be thoroughly acquainted with the AM and PM checklist.
  • To be a main liaison between guest and the hotel.
  • To appropriately protect confidential guest information and guest room key access according to front office SOP's.
  • To be thoroughly acquainted with Ideal Services Operator duties.
  • Be familiar with the Phone and Alarm System in the Ideal Services Operator department.
  • Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
  • To be thoroughly knowledgeable of all Front Office, Guest Services and Ideal Services Moments of Service scenarios, and execute to standard.
  • Be familiar with all systems and equipments as related to the Front Office (Opera, GoConcierge, Synergy, SALTO, Two-Way Radio Dispatch, ISD Firepanel).
  • Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
  • Must be able to train new associates.
  • Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
  • Understand and be able to perform rooms control duties.
  • Familiar with all reservation special packages.
  • Be pleasant, smile and greet all guests, using surnames when obtained.
  • Maintain Four Diamond standard of guest services.
  • Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
  • Be familiar with local attractions and businesses. Be sure to recommend on-site venues first.
  • Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, GHA Discovery, Laundry Services, and Omni Kids Program).
  • Be familiar with all hotel facilities (F&B Outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space & Parking Garage).
  • Be familiar with the inter-relationship between the different departments (to include Ideal Services, Guest Services, Housekeeping, F&B Outlets, Banquets, Sales, Engineering and Purchasing).
  • Attend all designated staff meetings and training sessions.
  • Understand the importance of our Medallia scores.
  • Proper phone etiquette; answering the phone with a smile in your voice.
  • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
  • Deliver personalized, memorable guest experiences by utilizing the Power of One.
  • Understand all Moments of Service scenarios.
  • Perform other duties & special projects as assigned by the management team.

Qualifications

Qualifications :

  • Minimum of 1 year Front Office or Guest Service experience required. Hospitality leadership experience outside of these departments may be considered. Strong understanding of front office hotel procedures and practices required.
  • Previous cash handling experience required
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to compute accurate mathematical calculations
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
  • Developed computer proficiencies, OPERA experience a plus.
  • Able to work with management on special projects.
  • Able to set priorities for the front office team and provide feedback to others that enhances performance.
  • Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.
  • Ability to teach employees importance of, and how to greet guests and courteously solve requests
  • Must be able to work a variety of shifts, including weekends and holidays
  • Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone / computer for an extended period or for an entire shift.

    • Environment & Position Analysis :

  • Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone / computer for an extended period or for an entire shift.

    • Tools & Equipment :

  • Desktop computer (Opera, GoConcierge, SALTO, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax machine, two-way radio dispatch, scanner

    • Omni Hotels & Resorts is an equal opportunity employer. We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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