Case Manager

Who We Are :

At Rock Creek Foundation, we believe that having a disability and / or a mental illness should not prevent anyone from having the opportunity to participate in everyday life. That's why we have been pioneering the field of behavioral health services for the dually diagnosed. We want to ensure that each person we serve can develop the skills they need to live as independently as possible, in their own communities, and is able to realize his or her potential in ways that they could not do so before. Our committed staff of direct support professionals help drive our mission.

What We're Looking For :

Rock Creek Foundation seeks a highly motivated, independent, and relationship-driven Full Time Bilingual Case Manager to join our team. The Case Manager is responsible for assessing, planning, implementing, monitoring and evaluating actions required to meet the individual's health and human services needed.

What You'll Do :

• Assesses clients' social, emotional, financial, health, vocational, or other problems to develop rehabilitation treatment plan, or Individualized Plan goals for Person-Centered Plan
• Responsible for scheduling, attending, writing, and implementing Person-Centered Plan
• Complete Intake / Assessment process for all new DDA Program, Employment Services, CDS, PSS and Residential individuals in both English and Spanish
• Ensures that all Person-Centered Plan goals are inputted in Electronic Medical Records and monitors tracking on all goals
• Monitor monthly goals, activities and track progress, ensures that goals are CARF compliant
• Liaison between individuals, families, and any other community service provider
• Document case records and other agency required documents
• Assists with reporting, documenting and provides appropriate response time for all internal / external incidents per DDA / MHA Policies on Reportable Incidents
• Identify and coordinate behavioral services when needed, makes referrals as needed
• Prepares and maintains written case records, reports, performs case follow-up and closing, and performs other administrative tasks as required
• Assists in conducting all quarterly chart audits
• Conduct weekly and / or bi-weekly service notes in iCM to ensure compliance with QIO / CQL standards
• Coordinate and implement general departmental projects
• Responsible for ensuring staffing schedules and ratios are in compliance per individual's plan / treatment plan
• Respond to and resolve customer complaints
• Attends all mandatory meetings
• Oversees the Electronic Medical Record
• Is on-call for all departmental needs
• Participates in and successfully completes all required trainings
• Provides training to all new employees and / or contract staff on iCM shift notes, attendance, etc.
• Oversees Quality Assurance measures at all assigned licensed sites
• Adheres to all County, State DDA, MHA, and MBON policies and procedures
• Other duties as assigned

What We Need :

What You'll Get :

We understand that no candidate is perfectly qualified for any job, and we believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.

Work Environment :

While performing the duties of this job, the noise level in the work environment is usually loud. The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.

Disclaimers :

Rock Creek Foundation aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.

Rock Creek Foundation is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Rock Creek Foundation participates in E-Verify.