Field Service Technician (Voice)

Description

We are seeking an IT Support Technician in the Dallas, TX area for a hybrid role that combines field service with help desk support. This position will dispatch for IP Office and ITC Cloud phone system tickets across DFW and East Texas while providing tier 1–2 help desk support when not onsite. The technician will also assist the project department with field requests as needed. This role is ideal for someone who enjoys variety, can work independently in the field, and provides dependable client-facing and remote support.

Key Responsibilities

• Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking / endpoints across DFW and East Texas
• Perform site visits for installs, cutovers, troubleshooting, and service requests

Work remote help desk tickets, including :

Skills, Knowledge & Expertise

Preferred Certifications (nice to have) :

Job Benefits

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.