Associate - Service Operations

As an Associate focused on Service Operations, you will join a client service team and take ownership of a workstream to solve some of the toughest operating model challenges our clients face.

Service Operations, within McKinsey's Operations Practice, sits at the intersection of strategy, technology and transformation to deliver sustainable, inclusive growth. We guide our clients to deliver exceptional experiences across their business - from AI-focused call centers to best-in-class backoffice functions across a wide variety of industries.

You will join a client service team focused on developing future-proofed strategy for clients looking to deliver exceptional customer and employee experiences end-to-end by bringing together talent and technology.

You will take on a role that goes beyond advising. You'll be at the heart of the action—helping to uncover the true challenges behind a client's strategy and creating actionable plans that drive real change across back-office operations, customer experiences and field services. Working alongside clients and other McKinsey colleagues, you'll combine research, analyzing data, interviews, and brainstorming to generate fresh insights and breakthrough solutions. Your commitment to our values will be crucial in earning our clients' trust and delivering results that matter.

As you collaborate directly with clients, you'll help them solve problems, refine strategies, and create lasting transformations. By equipping them with the tools and knowledge to continue innovating and improving after we've left, you'll ensure the impact of our work endures. In doing so, you'll uphold McKinsey's commitment to making a meaningful difference in the industries and communities we serve.