Network Developer 4

Network Incident Responder

Act as the primary incident responder for network events, ensuring immediate detection, investigation, and resolution of issues affecting critical platforms. Monitor and maintain network infrastructure in hybrid and cloud environments, proactively identifying and addressing performance, availability, and security concerns. Participate in an on-call rotation to respond quickly to urgent operational network incidents. Perform advanced troubleshooting using diagnostic tools such as Wireshark, tcpdump, and traceroute while driving efficient root cause analysis and resolution. Automate operational processes and incident response tasks primarily using Python and Ansible. Optimize hybrid and cloud network deployments with hands-on experience in Oracle Cloud Infrastructure (OCI) and AWS. Ensure all operational activities are aligned with FedRAMP, HIPAA, and other regulatory requirements, supporting compliance and audit readiness. Prepare and maintain detailed incident records, technical documentation, post-mortem analyses, and operational runbooks. Collaborate with cross-functional teams in operations, security, product, and support to resolve complex technical challenges and drive continuous improvement. Provide clear communication during incidents and share technical knowledge and best practices within the team.

Technical Requirements

Extensive experience with enterprise networking protocols such as BGP, OSPF, TCP / IP, VLANs, VPNs, DHCP, and DNS. Hands-on expertise in configuring and troubleshooting routers, switches, firewalls, and load balancers from vendors such as Cisco, Juniper, Arista, Palo Alto, and F5. Proven experience in incident response, network diagnostics, and root cause analysis in large-scale or regulated environments. Advanced automation skills using Python and Ansible for network operations and incident management. In-depth familiarity with Oracle Cloud Infrastructure (OCI) and AWS networking and operational best practices. Solid understanding of network security principles, vulnerability management, and compliance requirements including FedRAMP and HIPAA. Strong documentation skills for incident records, technical diagrams, runbooks, and operational best practices. Effective verbal and written communication skills with an ability to work directly with customers in high-stakes, public-facing, or regulated environments.

Additional Requirements

Bachelor's degree in Computer Science, IT, Engineering, or equivalent professional experience. 58 years of experience in network operations, incident response, or similar roles. Candidates must be a U.S. Citizen and complete an enhanced background screening to meet federal government requirements. Eligible to work in North America and able to pass all required background and compliance screenings. Willingness to participate in an on-call rotation and occasional travel as needed.

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