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Floating Teller
Floating TellerGovernment Printing Office Federal Credit Union • Ilion, NY, United States
Floating Teller

Floating Teller

Government Printing Office Federal Credit Union • Ilion, NY, United States
10 hours ago
Job type
  • Full-time
Job description

Job Type

Full-time

Description

Our Mission :

To provide unwavering commitment to excellence in all we do for employees, members and the community we serve.

Overview of the Role

  • The teller position is one that has primary contact with GPO's membership and plays a vital role in ensuring our members receive quality service. As a teller you must act as a member advocate by seeking ways to enhance the member experience while completing daily transactions.
  • This position will require floating between the Ilion and Dolgeville Branches as needed. Mileage is reimbursed for travel between the branches.

Teller scheduling is Monday-Friday 8 : 15am-5 : 15pm with two to three Saturdays a month from 8 : 45am-12 : 15pm.

As a Teller you will gain multiple skills & knowledge such as proper cash handling & customer service skills, knowledge of financial products and sales experience.

Requirements

Teller Responsibilities

  • Engage with members to guarantee a positive experience and develop strong member relationships.
  • Look for opportunities to refer products and services that would provide value and benefit to the members in addition to helping the branch meet overall sales goals.
  • Complete transactions accurately to ensure a balanced drawer daily.
  • Greet members as they enter the building to create a welcoming and aware environment.
  • Perform transactions in a professional manner to build member confidence and trust.
  • Resolve service issues and answer member questions or refer members to another employee as appropriate to guarantee member satisfaction and retention.
  • Maintain the ATM and night depository as directed by the teller supervisor.
  • Act as a first line of defense against member fraud by reporting suspicious or irregular activity and educating our members on account security.
  • Perform other duties as requested to ensure an efficient and smooth teller line.

    • Teller Expectations

  • Bring positivity and enthusiasm to work every day.
  • Adapt a work ethic that is aligned with GPO's mission and keeps our member service at the forefront.
  • Hold yourself accountable for the promises you make and the actions you take.
  • Complete training as assigned and continually search for opportunities to enhance one's ability and knowledge.
  • Effectively communicate with fellow employees, teller supervisor and branch management while maintaining a professional and courteous demeanor.
  • Protect member information by using discretion when discussing member matters and properly following all policies and procedures related to confidential information.
  • Help create a positive image of your branch by playing an active role in your branch community.

    • Teller Qualifications

  • Determined and motivated individual with a positive attitude.
  • Ability to work in a team setting as well as take on projects as an individual.
  • A high-school diploma or a GED.
  • A minimum 6 months of cash-handling experience.
  • Willingness to promote credit union products and services.

    • Teller Physical Demands

  • Must be able to stand for extended periods of time with regularity.
  • Must be able to lift bags of coin and cash drawers with regularity in excess of 10 pounds.
  • Must be able to manually count cash with dexterity on a regular basis.
  • Occasionally must be able to stoop, bend, twist, pickup items, etc.
  • Must be able to visually assess the authenticity of presented items with regularity.
  • Must be able to speak with clarity and listen effectively on a regular basis.

    • Decision Making

  • To exercise sound judgement when making decisions as they relate to position duties and the credit union's policies and procedures.

    • Financial Responsibilities

  • To be responsible for safeguarding the credit union's assets by ensuring that policies and procedures are followed.

    • Communication

  • Must keep the teller supervisor and branch manager informed regarding key issues and respect the chain of command when issues arise.
  • Must effectively communicate within the branch to ensure the flow of ideas and information.

    • Equipment Used

  • Must be able to operate a 10-key calculator and possess keyboarding skills.
  • Must be proficient in various data processing programs.
  • Must be able to maintain and troubleshoot automated teller machines and coin machines.

    • Work Environment

  • Branch environment
  • Must promote a positive, friendly and courteous environment.

    • GPO's Benefits Package Includes :

  • Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match), Life Insurance, Long Term Disability and HSA Contributions
  • Competitive Salaries, Annual Raises and Incentives
  • Low Cost Medical, Dental, & Vision Insurance
  • Paid Vacation Time, Sick Leave, Personal Time and 11 Paid Holidays

    • Actual compensation rate will be determined based on relevant experience.

    Salary Description

    16.63 to 19.24

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