Help Desk Technician

Help Desk Technician

Location : Remote NJ

Pay rate : $20 / HR

Req ID : CMPCJP00060357

This is for an open cases analyst position Hours : M-F; 8 : 30am to 5 : 30pm eastern time- No OT Fully remote position. CompuCom will provide laptop Must have ticketing system knowledge.

They will be looking at open cases throughout the day and try to push them towards resolution by reaching out to techs, managers and logistics teams.

Responsibilities : Reviewing open cases and pushing them towards resolution by contacting technicians, logistics or field managers for updates.

• What are the TOP 2 required skills that candidates must have? Ticketing Systems, able to work with a team.
• What will the work schedule be for this position? (M-F? 8-5? Overtime? Afterhours?) M-F; 8 : 30am to 5 : 30pm Eastern time, No OT

Anywhere as long as they can work the hours specified above

Kindly share your resume with answers :

Q1. How many years in Reviewing open cases and pushing them towards resolution by contacting technicians, logistics or field managers for updates.

Q2.How many years of exp do you have in Help Desk

Q3 : For submission , client needs MM / DD of Birth - kindly share

Q4 : This is 100% remote role ; hope you have good Internet and office at home.