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Frozen Department Manager

Frozen Department Manager

Hy-Vee, Inc.Quincy, Illinois, United States
9 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Description :

Job Title : Frozen Foods Department Manager

Department : Frozen Foods

FLSA : Non-Exempt

General Function :

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Presents the freshest and best quality product at a competitive retail price.

Core Competencies :

  • Partnerships.
  • Growth mindset.
  • Results oriented.
  • Customer focused.
  • Professionalism.

Reporting Relations :

Accountable and Reports to : District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you : Department Employees

Primary Duties and Responsibilities :

  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
  • Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
  • Makes an effort to learn customers’ names and to address them by name whenever possible.
  • Assists customers by : (examples include)

    • escorting them to the products they’re looking for

  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
  • Determines department goals with store director.
  • Determines weekly work schedule and establishes a daily work plan for the department.
  • Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
  • Communicates with employees regarding sales and ideas.
  • Handles and satisfies customer issues.
  • Figures retail pricing and ensures correct pricing.
  • Extends invoices, posts invoices, and oversees department bookkeeping procedures.
  • Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
  • Conducts inventory of the department.
  • Plans displays, promotions, and determines pre-orders.
  • Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
  • Understands and troubleshoots equipment and ensures maintenance is performed.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

    • Secondary Duties and Responsibilities :

  • Ensures pricing is competitive in the market area.
  • Attends meetings and seminars and participates in continuing education.
  • Fills displays, checks in delivered merchandise, and works in the sales area.
  • Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
  • Performs departmental duties as needed.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.

    • Supervisory Responsibilities :

  • Instructs, assigns, reviews and plans work of others.
  • Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.
  • Has the authority to approve employee discipline.
  • Has the authority to recommend employee transfer, discharge, and salary increases.

    • Knowledge, Skills, Abilities and Worker Characteristics :

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

    • Education and Experience :

    High school diploma or over one year of related work experience.

    Physical Requirements :

  • Must be able to physically perform medium work : exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

    • Working Conditions :

    This position is frequently exposed to temperature extremes and dampness. There is possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.

    Equipment Used to Perform Job :

    Telephone, fax, copier, cash register, intercom system, wrapping machine, pallet jacks, forklift, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, and C.A.R.S. reordering system

    Financial Responsibility :

    Responsible for company assets, including equipment and merchandise.

    Contacts :

    Daily contact with customers, employees, suppliers / vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.

    Confidentiality :

    Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.

    For information on company benefits visit Benefits | Hy-Vee .

    Are you ready to smile, apply today.

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