Solution Support Analyst

A company is looking for a Solution Support Analyst - Remote.

Key Responsibilities

Capture, research, and resolve user issues and impacts utilizing available tools

Monitor logs, notifications, and alerts

Follow documented service guidelines for research and resolution within defined service level agreements

Required Qualifications

1+ years of experience within an operational platform support

1+ years of experience developing SQL queries and running reports

1+ years of experience within the healthcare data environment - eligibility, claims, etc

1+ years of experience working with Healthcare Operations & Support

Demonstrated ability to manage assigned work with minimal oversight