On-Site Implementation Manager

Onsite Implementation Specialist Team Manager

Clearway Health (CH) is a fast growing, health system-based service provider. We help other health systems build, develop, and operate their own specialty pharmacy program aimed at providing exceptional patient care and outcomes while delivering significant financial results. Our partnership model assists with all aspects of specialty pharmacy program development (including embedding pharmacy resources directly within your clinics), leveraging our deep expertise acquired from directly operating within an academic health system and health plan.

The Onsite Implementation Specialist Team Manager (Team Manager) will be responsible for successful client implementation of specialty pharmacy services and optimization onsite during the course of implementation along with a clean and consistent hand off to the permanent onsite team Pharmacy Director, onsite team and the Clearway Health Client Success team.

This role will also be focused on setting the direction for the onsite Implementation Specialist Team along with guiding growth and development of the members of this team. The Team Manager will listen, present and advocate for the Clearway Health program with client Pharmacy Leaders, they will also work with the clinical team (physicians, nurses, clinical staff) along with pharmacy team members, to provide integrated support to patients and pharmacists as a 'hands-on' approach to total quality patient care. This person will also work closely with patients to deliver a full continuum of medication adherence support by utilizing various tools and applications. Responsible for managing and growing an existing client base as well as meeting all goals and enrollment metrics throughout the course of implementation.

This position may require up to 75% travel for the success of implementing new sites.

Essential Responsibilities / Duties :

• Lead and facilitate meetings that align with implementation plan and overall company goals.
• Oversee the onsite implementation work stream and development of client specific and centralized processes.
• Work with Pharmacy leadership to establish individual performance goals.
• Monitor overall performance against goals.
• Adapt to varying communication to support details of the implementation.
• Identify key adherence influencers and work in teams to enhance these relationships.
• Encourage patients of specialty clinics to utilize Clearway Health pharmacy.
• Guide team in anticipating identifying obstacles to utilizing the services.
• Identify technical and operational barriers inhibiting growth of CH services.
• Advise and develop on the refinement of workflows and processes post launch.
• Identify root causes of issues; takes the lead to design new processes and quality improvements.
• Oversee knowledge transfer and a smooth transition post implementation.

Team Leadership :

Job Requirements :

Education :

Certificates, Licenses, Registrations Required :

Experience :

Knowledge and Skills :

Additional preferred qualifications :