Leasing Specialist
Join Kay Apartment Communities' leasing team at our 370-unit apartment community in Falls Church, VA. Kay's leasing specialists are the first point of contact with prospective residents and are also responsible for the satisfaction of our current residents, while helping attain leasing, retention and occupancy goals. They are committed to providing superior customer service and a comfortable living experience for all residents. The leasing specialist reports to the community manager, and may be under the supervision of the assistant manager or leasing manager. The position offers a competitive salary, bonuses and an exceptional benefits package.
Responsibilities
- Provide exceptional customer service and effectively communicate with prospective and current residents, guests, visitors and staff, within company policies and Fair Housing laws.
- Manage the sales process from lead to lease
Handle all incoming leads (phone, email, walk-in), following set procedures and script
Discover customer needs, qualify, and present solutionsConduct apartment & community tours (value selling)Follow-up on leads via phone and emailClose the saleProcess applicationsCompile lease documentsDeliver a superior resident experience by building relationships and providing courteous, efficient and timely response to resident needs and concernsMeet and exceed occupancy and resident retention goalsUse strong administrative skillsMaintain all records and documents in order
Money handling (fees, deposits, rent and other payments)Manual data entry, scanning, copyingResident file maintenanceConduct apartment inspections to ensure they are ready for showings; assist with monthly community inspectionsOther duties as assignedRequirements
Highly motivated, dependable and customer-focusedMinimum 2 years of customer service and / or sales experienceNo previous property management experience requiredHigh school diploma or equivalentMust successfully complete Kay's sales training programSuperior sales and customer service skillsExcellent written and verbal communication skillsAbility to use problem-solving skills and best judgment to handle unpredictable situations and challenging customer interactionsStrong time management and organizational skills, attention to detailAbility to work well independently and in a team environmentProfessional appearance and demeanorBasic computer knowledge, and working proficiency in Microsoft Outlook, Word and ExcelAbility to work weekendsMaintain a valid driver's license and reliable transportationBilingual in English and Spanish a plusOur exceptional benefits package
Medical & dental insurancePaid holidaysVacation / sick leave401(K) retirement savings planLife insuranceOvertime payPer lease and year-end bonusesRent discountExtensive training programKay Apartment Communities is an Equal Opportunity Employer
