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Guest Services Team Member- Kentucky Sports Factory
Guest Services Team Member- Kentucky Sports FactoryThe Sports Facilities Companies • Madisonville, KY, US
Guest Services Team Member- Kentucky Sports Factory

Guest Services Team Member- Kentucky Sports Factory

The Sports Facilities Companies • Madisonville, KY, US
30+ days ago
Job type
  • Part-time
Job description

Job Description

Job Description

OPERATIONS TEAM MEMBER- Kentucky Sports Factory

Sports Facilities Management, LLC

LOCATION : Madisonville, KY

DEPARTMENT : OPERATION

REPORTS TO : OPERATIONS MANAGER

STATUS : PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY :

Kentucky Sports Factory is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Madisonville, KY. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Kentucky Sports Factory is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY :

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience. This position is an active part of the conversion / changeover process before, during and after events. Duties require converting the facility and assisting with any event-oriented preparation / setup for shows or sporting events to run safely and efficiently.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

  • Provide courteous and friendly service to all guests and staff
  • Be responsive to guest concerns and direct to appropriate manager to resolve
  • Enforce facility policies and procedures
  • Have general knowledge regarding program options and facility events
  • Assist other departments as necessary
  • Complete special projects, daily assignments, and other duties as directed by management
  • Setup and take down of indoor courts and outdoor fields, staging, risers, and other event related items
  • Ensure correct equipment is available for all games
  • Monitor play areas including turf and courts
  • Keep supervisor informed of issues and updates
  • Respond to all incidents, accidents, injuries, and altercations
  • Complete and file corresponding paperwork as necessary
  • Assist with daily maintenance and upkeep of facility
  • Assist with parking, to include directing customers to parking spots, collecting parking fees, etc.
  • Perform all other duties as assigned

MINIMUM QUALIFICATIONS :

  • Ability to work with a wide variety of ages from preschool through adult
  • Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance is necessary
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task and prioritize
  • Ability to remain calm and focused in difficult and stressful situations
  • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
  • Must work well with others
  • Must take personal initiative for the betterment of the team and facility
  • Commitment to the safety and wellbeing of others

    • WORKING CONDITIONS AND PHYSICAL DEMANDS :

  • Must be able to lift 40-50 pounds waist high
  • Will be required to stand for extended periods of time
  • Will be required to work indoors and outdoors year-round
  • Must be able to work independently in a busy environment
  • Must comply with safety and health code standards
  • Facility has intermittent noise
  • Must wear proper uniform
  • Able to run / walk as needed

    • PREFERRED :

  • General sports knowledge
  • Able to work scoreboards

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