Help Desk Analyst

A company is looking for a Help Desk Analyst I.

Key Responsibilities

Provide telephone support for end users on hardware, software, and application issues

Evaluate user needs and coordinate with IS personnel to resolve issues

Maintain Help Desk software to track and direct trouble calls appropriately

Required Qualifications

High school diploma or equivalent required; associate degree in IT or related field preferred

Experience in a technical support call center or customer service environment required

Two years' experience in a healthcare setting or related field preferred

Demonstrated knowledge of computer operating systems and software packages preferred

No specific certifications or licenses required