Manager of IT Support & Audio-Visual Systems

Manager of IT Support & Audio-Visual Systems

Location

US-NY-Potsdam

ID

2025-1282

Position Type

Staff

Remote

No

Visa Sponsorship Eligible

No

Pay Range

USD $70,000.00 - USD $72,672.08 / Yr.

Overview

The Manager of IT Support and Audio-Visual Systems ensures that all members of the Clarkson community receive effective, efficient and friendly technical support. They manage a team of IT Support and AV professionals and Student Employees as they deliver services such as Help Desk, Audio Visual, Desktop support, Loaner Pool, Knowledgebase, and Classroom Technology in day to day operations and events. This role contributes to effective communications with the Clarkson community through a range of available media. This role reports to the Director of Academic Technology and Support.

Responsibilities

• Ensure delivery of high-quality technical support for students and the campus community;
• Manages AV solution design and deployment for University events
• Oversee the IT and Audio-Visual support of computer labs, classrooms,
• faculty / administrative offices, event spaces and other community facing facilities.
• Manage team of IT Support Specialists, Audio Visual (AV), and Student Employees;
• Manages projects within OIT, including purchases and expenditures
• Collaborates on OIT leadership initiatives;
• Fosters productive, high performing teams
• Manage IT / AV projects within prescribed time and budget criteria
• Identify common challenges of our community members and develop self-service resources, knowledge base articles, and other support materials.
• Document and track community interactions and issue resolutions using the University ticket system.
• Continuously seek opportunities to improve the technical support experience and provide feedback to the team,
• Include accessibility evaluation in design testing (e.g., usability testing, use case tests)
• Exemplify the Clarkson University values in all activities
• Other duties as assigned

Qualifications

Education :

Minimal Qualifications : Associate's degree in Information Technology or

Communications (or related field)

Preferred Qualifications : Bachelor's degree in an IT related field

Experience :

Minimal Experience : 3 years of progressive, related experience

Preferred Experience : 5 years progressive, related experience preferably in higher

education.

Essential Skills

Physical Demands

The physical demands characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Health & Safety

Health & Safety : All staff has a statutory responsibility to take reasonable care of themselves, others and the environment and to prevent harm by their acts or omissions. All staff is therefore required to adhere to the University's Health, Safety, and Environmental Policy & Procedures.

Disclaimer Statement

DISCLAIMER : The above statements are designed to indicate the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, responsibilities, skills, and qualifications required of personnel so classified.

EEO Statement

Special Instructions to Applicants : An equal opportunity / affirmative action employer, Clarkson actively seeks and encourages applications from veterans and people with disabilities.

All offers of employment are subject to the applicant successfully passing a background check (including, but not limited to, employment verification, educational and other credential verification, and criminal records