Process Improvement Manager

Position Summary

The Process Improvement Manager for Revenue Cycle Management (RCM) is responsible for analyzing, optimizing, and streamlining workflows across the revenue cycle to improve efficiency, accuracy, and financial performance. This role collaborates closely with operations, billing, coding, and IT teams to identify bottlenecks, standardize processes, implement automation, and ensure best practices across all RCM functions from patient intake to collections.

Salary Range : $80,000 to $100,000

Key Responsibilities

Process Optimization & Strategy

• Evaluate current RCM workflows to identify inefficiencies and areas for improvement in billing, collections, denials management, and cash posting.
• Design and implement process improvement strategies using Lean, Six Sigma, or similar methodologies.
• Develop performance metrics and dashboards to track key revenue cycle indicators (e.g., AR days, denial rate, clean claim rate, cash collections).
• Lead initiatives to standardize processes across multiple sites or regions to ensure consistency and compliance.
• Evaluate RCM workflows across multiple clinics to identify inefficiencies in front-end registration, charge capture, coding, billing, and collections.
• Develop and implement process improvement plans that increase clean claim rates, reduce denials, and shorten AR days.
• Standardize revenue cycle procedures across all clinics to ensure consistent performance and compliance.
• Collaborate with clinic managers and front-office staff to improve accuracy in patient registration, insurance verification, and copay collections.

Collaboration & Leadership

Technology & Automation

Analytics & Reporting

Requirements

Education : Bachelor’s degree in Business, Healthcare Administration, Finance, or related field required. Master’s degree preferred.

Experience : Minimum 5 years of experience in Revenue Cycle Management with at least 2 years focused on process improvement or project management.

Proven track record of driving measurable improvements in AR, denial reduction, and reimbursement processes.

Strong analytical and problem-solving skills with advanced proficiency in Excel, Power BI, or similar analytics tools.

Excellent communication, presentation, and change management skills.

Experience with RCM software platforms

Benefits

Health

Dental

Vision

401k

PTO