Network Support technician

Hi

Hope you are doing well

I am Kartik from Kanak It Services please revert me on if you are interested with the below role.

Position Title : Network Support technician

Duration : 6 months full time contract (possible extension) - Onsite

Location : Columbia South Carolina 29201

MOI : Video

Job Description :

The Network Support will be responsible for supporting and maintaining the client network infrastructure and Office 365 tenant ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites with a focus on wired and wireless networking account management and infrastructure projects.

Daily Duties / Responsibilities :

Key Duties :

Help Desk & Ticket Management

o Respond to and resolve help desk tickets related to :

Respond to Wired and wireless network issues

Network account onboarding and offboarding via custom scripts

Infrastructure-related incidents

On-Call Support Rotation

o Level 1 Support : On-call every 3 weeks for critical site support (Network outages)

o Level 2 Support : On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites

Infrastructure Projects

o Assist in network rollouts upgrades and cleanup efforts

o Participate in planning and execution of infrastructure improvements

o Support documentation and inventory of network assets

Administrative & Technical Expertise

o Provide support for Microsoft administrative tasks including :

Entra ID (Azure AD) management

Group policy and user provisioning

Microsoft 365 administration

o Assist with server administration tasks including :

Basic Windows Server maintenance

Monitoring and performance tuning

Patch management and updates

REQUIRED SKILLS :

5 Years of experience with Microsoft Entra ID and general Microsoft administration

5 years of experience with Windows Server environments

10 years of experience in troubleshooting skills in networking (wired / wireless)

5 years experience responding to help desk requests via ticketing system

Ability to work independently and collaboratively in a team setting

Excellent communication and documentation skills

Preferred Skills :

Experience with Deskpro ticketing system

Experience with Active Directory DNS and Group Policy

Experience with Ruckus / Brocade network switches

Certifications :

A and N / Network certification needed

Key Skills

Routing Protocols,Network Support,Tcp / IP,LAN,Computer Networking,Windows,WAN,TCP,Ethernet,Cisco Routers,Juniper,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1