Job Description.
As a Front of House Manager you will work with the General Manager to ensure efficient restaurant operations, as well as maintain high standards for service, education and motivate our staff to provide excellent customer service. We look to you to exemplify professionalism in leading a team and creating a positive work environment for everyone.
Le Veau d’or is a high touch restaurant with an emphasis on thoughtful, knowledgeable service. Managers are expected to perform all hourly tasks and responsibilities in a confident and professional manner. Emphasis is placed upon mentoring staff and modeling the points of service we expect from all staff.
Floor Staff and Management :
- Hiring & Training
- Staff Scheduling
- Human Resources (with General Manager & Director of Operations)
- Disciplining, documenting, and rewarding staff when necessary
- Praise in public, discipline in private
Policy and Procedures :
Develop / strengthen, implement and oversee SOPsLead service and customer relationsEnsure lawfulness and in keeping with company wide standardsService & Guest Relations :
Oversee service with attention on both technicalities of a successful service and the personality and atmosphere of serviceCreate memorable experiences, touch tables, connect with guests and build regular clienteleFacility :
Uphold OSHA and DOH standardsTroubleshoot practical fixes and alert GM or necessary parties of issues as they ariseSpearhead Toast fixes, assist with OpentableTroubleshoot Tech / IT / physical plan issuesOversee CGS inventory and ordering when necessaryEfficiency :
Assist GM in upkeep and ongoing improvement of all aspects of the restaurant operationCustomer and Employee Hospitality & SafetyCustomer Service and SatisfactionLead education and resources for employeesEmployee morale and happinessAn ideal candidate would possess
1-2 years of management experienceKnowledge of and enthusiasm for French food and natural wineThrive in fast-paced environmentHigh communication skillsPassionate about hospitality and fine points of serviceDedicated to providing a welcoming environment and warm customer experience.Open availability is required. Must be available to work nights and weekends.Collaborative team playerMore detail about Le Veau d'Or part of Frenchette Group, please visit