Help Desk Technician

Polish & Slavic Federal Credit Union is committed to supporting our employees' overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes : Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off.

Core Responsibilities :

• Act as a 1st level support for the IS&T Help Desk.
• Provides basic technical support for all systems users.
• Administers user id's, passwords, privileges for various systems.
• Order new equipment and manage service calls for maintenance and repair.
• Maintain asset management system and all hardware / software inventories on Help Desk system.
• Maintains inventory related to all telecommunications, ie : lines (voice & Data), equipment, invoices, accounts, etc.
• Manages department problem logs for tracking and reporting.
• Tracks all requests and provides report summaries to department manager.
• Provides departmental administrative support, including typing reports and correspondence, organizing and maintaining files, taking telephone calls and messages. and answering questions within his or her knowledge.
• Frequent telephone contact requires the exercise of a high degree of tact and cooperation.
• Any other duties or responsibilities, as required or assigned.

Requirements :

Pay : $20.00 - $27.03 per hour

AN EQUAL OPPORTUNITY EMPLOYER

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.