Community Paramedic-Population Health

The Community Paramedic is a specialized Mobile Integrated Healthcare Provider that operates in an expanded role to provide an array of routine and advanced health services to underserved and / or medically fragile patient populations. Paramedics are responsible for provision of care in the patient's home setting by using assessment, planning, implementation, and evaluation techniques in accordance with the policies, protocols, and procedures and under the supervision of the patient referring provider. They will demonstrate sensitivity to needs of culturally diverse populations by providing appropriate sound judgement in a professional manner to coordinate care, remove barriers in accessing and appropriately utilizing health services.

The Paramedic works under the Manager of Care Management and serves as a member of a multi-disciplinary care team comprised of Physicians, APP's, Nurses, Pharmacists, Care Managers, Care Navigators, Behavioral Health Professionals, and other specialists. In this role the Paramedic works collaboratively with the patient and stakeholders to assist in identifying and addressing gaps in the patient's care, access to care, transitions of care, patient safety and to enhance their overall resiliency and quality of life. The Paramedic serves as an educator and coordinator for the patients, their families and for the community in ensuring the highest possible health equity.

SPECIFIC RESPONSIBILITIES :

• Assists patients primarily in their place of residence with navigating transitions of care, accessing care, medication reconciliation and health promotion through understanding of and participation in their care plan.
• Conducts patient visits that meet MAHEC guidelines.
• Coordinates arrival to scheduled patient visits with pre-notification of patient and arrives at agreed upon time.
• Promotes patient safety in all aspects of patient care environment.
• Documents and reports all findings as requested in EHR, care management platform and data collection software.
• Conducts visits as scheduled to complete assessments and follow up
• Works as part of multidisciplinary care team
• Interacts with physicians, care managers, care navigators, social workers or other referring professionals to report findings and assist in connecting patients with services.
• Ensure information is communicated in a timely manner to all members of care team.
• Provides basic and advanced level care based on a combination of referring physician orders and treatment protocols, procedures, policies and medications approved by the appropriate covering provider.
• Supports Medication Review and Reconciliation
• Obtains necessary tests and evaluation including but not limited to vital signs, point of care testing, lab draws, and vaccine administration based on provider orders and follows guidelines pertaining to sample integrity, handling, labeling and delivery to the lab.
• Facilitates and assists with telehealth visits.
• Completes other testing and screenings as directed by the physician or care manager responsible.
• Communicates abnormal findings to the responsible care manager and / or Physician in a timely manner. Critical value abnormalities will be communicated to designated clinician.
• Initiates 911 and begins initial BLS and ACLS treatment and monitoring of patients deemed unstable and requiring transport to definitive care.
• Activates necessary support services and alerts within the receiving hospital, as needed.
• Interprofessional and Person-Centered Planning to determine specific objectives, goals and actions designed to meet the patient's needs as identified through the assessment process. The plan should be action oriented and time specific.
• Provides patient centered care and support of care plan
• Collaborates with key professionals (Physicians, Advanced Practice providers, Nursing staff, Social Workers, Care Managers, Care Navigators, Behavioral Health, etc.) to formulate patient's plan of care.
• Strategizes with the interdisciplinary care team to provide the safest, most cost -effective plan of care for post hospitalization, prevention, and discharge transition
• Maintains departmental records according to policy.
• Completes all documentation by the end of duty shift.
• Provides detailed, accurate documentation according to protocols and / or MAHEC policy

This role description is a general description of the essential job functions. It is not intended to describe all the duties the Community Paramedic.

KEY COMPETENCIES :

Communication Skills - Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

Decision Making- Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed timely

HealthCare Knowledge- Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC's organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

Interpersonal Skills- Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when it's most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

Organizational Values- Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

Problem Solving- Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS : COMPUTER

FOREIGN LANGUAGE

PHYSICAL DEMANDS

PHYSICAL ENVIRONMENT

SUPERVISORY RESPONSIBILITIES :

EDUCATION AND EXPERIENCE :

REQUIRED LICENSES :

SCHEDULE :

Regular attendance on-site is an essential function of this position. Typical business hours are Monday - Friday, 8 : 00 am to 5 : 00 pm (or flexed to best meet the needs of the clients and / or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible to respond to special work assignments, or evening activities, as requested by the

team leader.

POSITION COMPENSATION :

$25.00 / hour, full time + full benefits available

At MAHEC , we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities.