Refund Analyst

Position Overview

The Refund Analyst at Akumin researches and processes patient and payer refunds for fixed radiology services. This role ensures accurate reconciliation of credit balances, validates overpayments, and initiates refund requests in compliance with payer contracts, internal policies, and regulatory standards. The Refund Analyst works closely with billing, collections, and finance teams to maintain audit-ready documentation and support timely resolution of account discrepancies.

Key Responsibilities

• Research credit balances across patient and payer accounts to determine refund eligibility.
• Pull and review Explanation of Benefits (EOBs) to validate overpayments and support refund documentation.
• Prepare and submit check request forms for management approval prior to refund issuance.
• Collaborate with billing and collections teams to resolve account discrepancies and ensure accurate adjustments.
• Maintain detailed records of refund activity and ensure compliance with payer guidelines and internal audit standards.
• Monitor aging reports and escalate unresolved credit balances as needed.
• Respond to internal inquiries regarding refund status and documentation.
• Assist with audits and reporting related to refund activity.
• Other duties as assigned.

Position Requirements

Physical Requirements

Standard Office Environment. More than 50% of the time : Sit, stand, walk; Repetitive movement of hands, arms and legs; See, speak and hear to be able to communicate with patients.

Less than 50% of the time : Stoop, kneel or crawl; Climb and balance; Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).

EEO Statement

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

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