Entry Level Client Support Associate

Vega Innovations, a leading marketing firm, is excited to hire an Entry Level Client Support Associate in San Bernardino for our Frontier fiber and wireless campaigns. This is your perfect start in customer success, offering hands-on training in CRM systems and client engagement within the dynamic telecom sector.

As an Entry Level Client Support Associate, you'll play a crucial role in creating happy Frontier customers from day one. The Entry Level Client Support Associate will be there to answer questions, guide them through activation, and keep everything running smoothly behind the scenes. It's the perfect foundation for growing into account management or retention roles.

Key Responsibilities of the Entry Level Client Support Associate

Launch structured outreach campaigns across zones to promote Frontier’s fiber, wireless, and bundled service solutions using approved engagement workflows.

Support service selection by evaluating connectivity goals, usage patterns, and budget alignment to guide clients toward optimal Frontier enrollment options.

Maintain CRM integrity by updating account records, logging service milestones, and tracking pipeline movement to ensure campaign visibility and performance forecasting.

Coordinate documentation workflows and provisioning steps to ensure smooth onboarding and timely activation across Frontier’s service tiers.

Address service delays and client concerns through structured escalation protocols and cross-functional collaboration to maintain activation momentum.

Share territory insights and client feedback to refine outreach strategy, boost conversion rates, and support long-term retention across assigned zones