IT Support Technician

All Lines Technology is seeking a Deskside Technician to provide operational day-to-day support. This person will be supporting users over the phone, remotely and in person. They will need to be knowledgeable with Windows operating systems.

Responsibilities :

• Provide day-to-day operational service and support
• Take ownership of interactions, utilize appropriate follow-through, and log all interactions.
• Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication.
• Communicate direction / resolution at an appropriate technical and business level for the audience
• Provide assistance and technical support for the resolution of problems, incidents, and issues.
• Document problems and resolutions for future reference

Education / Certifications :

Requirements :

Skills :