General Manager

Overview

Description

JOB SUMMARY

A General Manager plays a key supervisory role in the food service industry, providing leadership and decision-making for the restaurant. This position primarily manages the front-of-house staff and ensures the day-to-day operations occur smoothly to provide the best possible guest experience. The General Manager creates a positive work environment for our employees through friendly, caring and professional communication, making sure to pass down a culture of excellence.

Responsibilities

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include but are not limited to :

• Have an extensive knowledge of our restaurant’s food offerings and beverage program
• Possess a strong familiarity with food service regulations and proper food handling procedures
• Demonstrate strong operational skills and impeccably high standards of service
• Direct staffing, training and development for all front-of-house employees and management positions in accordance with our policies and procedures
• Responsible for oversight of management and creating weekly staff schedules for front-of-house employees
• Develop and execute new restaurant initiatives and service protocols with approval of Ownership and HR
• Ensure that company standards are being met by communicating effectively with our employees and consistently reinforcing our policies and procedures
• Reinforce company rules at all times, including uniform, grooming and timeliness of employees
• Assist in the recruitment of hourly front-of-house employees per our standardized recruiting process
• Investigate and resolve guest complaints in conjunction with the Restaurant Manager on duty
• Oversee restaurant repairs and preventative maintenance to ensure optimum operational efficiency
• Ensure compliance with health, sanitation, liquor, safety and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members
• Fulfill all record keeping and administration requirements including financial statements, invoices, employee paperwork
• Manage payroll and tip reporting
• Proficient in Microsoft Suite : Outlook, Word, Excel; Open Table and Restaurant POS Systems
• Create a positive work environment for our employees through friendly, caring and professional communication
• Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
• Embody and deliver on exceptional service and hospitality

Supervisory Responsibilities

SUPERVISORY RESPONSIBILITIES

Supervises management of Restaurant Managers and hourly front-of-house employees, responsible for the overall direction, coordination, and evaluation of the back of house and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function a high level. Furthermore, the individual must be able to multi-task, manage time efficiently, possess excellent communication skills, maintain a positive attitude and a professional demeanor, and have a strong work ethic. Must have a flexible schedule, available to work daytime, evening and / or weekend shifts. The requirements listed below are representative of the knowledge, skill, and / or ability required. Ability to provide verification of legal right to work in the United States. Must be twenty-one (21) years of age or older.

Education and / or Experience

EDUCATION and / or EXPERIENCE

5 years of previous and relevant experience in a high-end, high-volume restaurant.

Language Skills

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific measurements, recipes, and financial reports. Must be able to communicate clearly and effectively with employees, dining room staff and guests. Must be able to facilitate the communication process.

Mathematical Skills

MATHEMATICAL SKILLS

Ability to apply concepts such as factions, percentages, ratios and proportions.

Reasoning Ability

REASONING ABILITY

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Certificates, Licenses, Registrations

CERTIFICATES, LICENSES, REGISTRATIONS

It is the employee's responsibility to secure and maintain current status of all required certificates, licenses, (Ex. Serv. Safe) or registrations when required by local, state, or federal government agencies, including a valid Food Handler Card and a valid Alcohol Awareness Training Certificate. Must have upon hire.

Physical Demands

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to work in a standing position for long periods of time (up to 8 hours) with some walking and occasional sitting. Hands and fingers are used to handle food, beverages and / or equipment. The employee is frequently required to stoop, kneel, or crouch. The employee is occasionally required to sit. The employee must frequently lift and / or move up to 50 pounds and occasionally lift and / or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.

Work Environment

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate to loud, generally in an indoor setting. The employee will work a varying schedule to include evenings, weekends, holidays and extended hours as business dictates. While performing the duties of this job, the employee is frequently exposed to smoke, heat and / or cold from the mechanical equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description has been approved by the Company and is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

We are proud to be an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by applicable law. We encourage everyone to respond.

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