Case Manager - Housing Supportive Services

Job Description

Job Description

About Housing Supportive Services

Our Housing Supportive Services program is dedicated to helping individuals facing chronic homelessness, homelessness, or those at risk of experiencing long-term homelessness. We provide tailored, client-centered support for individuals dealing with complex social and mental health challenges. The program is designed to foster housing stability through a strengths-based, person-centered model, respecting each individual’s lived experience, especially their history of homelessness. Service plans are collaboratively developed with tenants, focusing on their strengths, needs, and goals. By embracing a collaborative and empowering approach, we aim to promote independence, stability, and well-being for each individual.

Position Summary

The Case Manager plays a central role in supporting individuals experiencing homelessness or housing instability. This position is responsible for coordinating services, developing individualized service plans, and providing direct support to promote housing retention, health, and overall well-being. The Case Manager works closely with a multidisciplinary team to ensure wraparound services are responsive to clients’ evolving needs, and is often the primary point of contact for participants navigating housing, health, and social service systems.

Essential Duties and Responsibilities

The following are core responsibilities of the Compliance Manager, though this list is not exhaustive :

Service Coordination & Case Management :

Manage a caseload of clients by providing regular, ongoing support and coordination of services.

Develop, monitor, and update individualized service plans in collaboration with clients and team members.

Assist clients in accessing public benefits, health services, transportation, and other community resources.

Support clients in developing independent living skills, including budgeting, self-care, and navigating systems of care.

Maintain regular, proactive communication with clients through home visits, phone calls, and field-based outreach.

Maintain accurate, timely, and HIPAA-compliant documentation in electronic health records and case files.

Housing Stability Support

Assist clients in obtaining and maintaining housing by supporting move-in coordination, landlord communication, and lease education.

Provide housing retention services through ongoing support, crisis intervention, and landlord mediation as needed.

Conduct home visits and safety checks in accordance with program guidelines and client needs.

Collaboration & Communication

Collaborate with internal team members (clinicians, peer specialists, property management) to provide holistic care.

Participate in weekly case conferencing, team meetings, and training sessions.

Coordinate services with external providers and community partners.

Crisis Intervention

Provide timely crisis response, including de-escalation and support during mental health, medical, or housing emergencies.

Identify and report any concerns related to client safety or well-being to the appropriate channels.

Minimum Qualifications

Education : Bachelor’s degree in Social Work, Human Services, Psychology, or related field. Equivalent experience may be considered.

Licensing / Certification : Valid California driver’s license and current auto insurance.

Experience : Professional experience working with individuals experiencing homelessness, mental illness, substance use, or other vulnerabilities. Experience with harm reduction, trauma-informed care, or Housing First principles preferred.

Technical Skills : Proficiency in Microsoft Office Suite and EHR software.

Communication Skills : Excellent written and verbal communication skills, with the ability to effectively and compassionately engage with clients, families, and the team.

Physical Demands and Work Environment

The physical demands of this position are representative of what must be met by an employee to successfully perform the essential functions :

Regular Activities : Talking, hearing, using hands or fingers to handle objects, tools, or controls.

Occasional Activities : Standing, walking, sitting, reaching, climbing, stooping, kneeling, crouching, or crawling.

Lifting : Occasional lifting of up to 25 pounds.

Vision Requirements : Ability to see close vision, distance vision, color vision, peripheral vision, and adjust focus.

Noise Level : Moderate noise level in the work environment.

Accommodations : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.