Task Force Operations Manager

Job Description

Job Description

About Kasa

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.

Location

Remote with 70–80% Travel (Preferred : Chicago, Dallas, Houston)

About the Role

We are looking for an adaptable and hands-on Task Force Operations Manager to play a critical role in launching new hotel properties and supporting seamless transitions during property takeovers. This role is ideal for someone who thrives in dynamic environments, excels at diagnosing and solving operational challenges, and takes pride in developing and inspiring teams to perform at their best.

The Task Force Operations Manager will spend extended time on-site during new property launches and transitions, ensuring smooth day-one operations by stabilizing property functions, supporting hiring efforts, and embedding Kasa's brand standards and culture of operational excellence. You will work hand-in-hand with Launch personnel, Portfolio Operations, and Hospitality Operations—both in-market, on-property, and centralized—building strong partnerships with leaders across these departments.

Acting as both a coach and a leader, you will guide property teams through critical early phases, stabilizing operations while empowering local leadership to succeed long after your departure.

In addition to supporting new property launches, you will also provide interim leadership coverage during property-level vacancies or transitions , ensuring operational stability and continuity of the guest experience. In these moments, you'll embed yourself in the day-to-day, supporting hiring, stabilizing operations, and stepping in as a trusted leader to meet the immediate needs of the property.

While the role is primarily focused on operational readiness and leadership coverage, you may also support on-site training delivery for property staff. This includes helping to deliver training content—whether to new hires or existing Kasamigos—when on-site for launches or interim coverage assignments. In these cases, you will serve as a bridge between training programs and on-the-ground execution, though training delivery will remain secondary to core operational responsibilities .

At Kasa, one of our core values is being a Hall of Fame Host —delivering exceptional service in every interaction, creating memorable experiences for guests, and empowering teams to do the same. This role is ideal for a passionate hospitality professional who embodies a "guest-first" mentality, whether leading front-line teams or optimizing behind-the-scenes operations.

Your Impact

As a Task Force Operations Manager, you will :

• Serve as the operational backbone of new property launches and transitions, ensuring every property starts with excellence.
• Act as a trusted coach and leader, stabilizing day-to-day operations and empowering property teams to succeed.
• Provide interim leadership coverage during property-level vacancies, ensuring continuity of operations and guest experience.
• Support property hiring efforts and act as a hands-on operator until teams are fully stabilized.
• When necessary, support training delivery for on-site personnel, including new hires or existing team members, by helping implement training programs during launches or interim assignments.
• Represent Kasa's values on-site, inspiring teams to embrace a culture of accountability, collaboration, and hospitality.

Kasa's Values :

Feed two birds with one scone : We make the best use of our resources.

Job DescriptionOn-Site Operations & Transition Support

Interim Leadership Coverage

Staff Development & Training Delivery (Secondary Scope)

Success in the Role

First 60 Days

First Year

Required Experience

Ideal Qualities

Requirements

What We Offer

Curious about the Kasa experience? Save 15% when you book on kasa.com Benefits

Who We Are

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here .

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io . We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.