Role Overview
IT Business Partner is responsible for aligning business needs with IT solutions across Manufacturing, Packaging, Warehouse, and Quality functions. This role partners with business teams, support functions, and vendors to deliver technology solutions from planning and implementation to Go-Live and ongoing support. The IT Business Partner manages systems implementation, validation, and administration activities while ensuring compliance with regulatory and organizational standards.
Responsibilities
- Application & Systems Management
Build technical understanding of MES, Serialization, and Quality Systems applications to propose system improvements and process transformations.
Provide SAP support for Production, Warehouse, and Quality functions.Manage audit trails, CSV (Computer System Validation) activities, and software application administration.Oversee network administration, user access management, vendor coordination, and role / profile maintenance.Define enterprise application architecture to enable best-in-class engagement with internal teams and external partners.Evaluate emerging technologies and develop innovative solutions to achieve business objectives.Stakeholder EngagementCollaborate with cross-functional teams including Manufacturing, Packaging, Warehouse, QC, QA, Engineering, Finance, and HR.
Partner closely with IT Business Partners, Infrastructure, and other IT verticals to align strategies and solutions.Strategy & PlanningIdentify opportunities to scale IT applications across regions with similar processes.
Build business cases for tactical implementations that align with long-term IT roadmaps.Project Management & Service DeliveryTrack project timelines, milestones, budgets, and deliverables to ensure successful execution.
Define KPIs and success criteria that align with business outcomes.Manage support models and ensure delivery of SLAs for incident, change, and request management.Compliance & Continuous ImprovementDrive data standardization and ensure IT solutions meet evolving compliance standards.
Apply up-to-date validation and documentation practices across all system implementations.Key Interactions
Internal :
Business stakeholders : Manufacturing, Packaging, Quality Control, Quality Assurance, R&D, Engineering, Finance, HRIT Business PartnersCorporate IT Infrastructure & Security teamsExternal :
MES Partner (Master Control)SCADA Implementation Partner (Kevin)PLC VendorsManufacturing & Packaging Machine VendorsQC Instrument Vendors (Labware, Empower, etc.)QA, R&D, and RA Application VendorsLIMS VendorDimensions of the Role
IT systems support for Manufacturing, Packaging, Warehouse, Quality, R&D, and RA functionsSystem validation and infrastructure maintenance (including PLC and Instrument Software Validation)Execution and coordination of IT projects and solutioning initiativesCollaboration with internal stakeholders and external vendorsKey Decisions & Recommendations
Determining customization versus standardization of solutionsScaling global solutions versus implementing local onesSetting and managing SLAs and commercial terms with vendorsRecommending process improvements aligned with business needsRequirements
5–8 years of experience across technology platformsBachelor's degree in Engineering, Information Technology, or a related fieldHands-on experience with MES, SCADA, LIMS, or related systemsBackground in IT solutions for Manufacturing, Packaging, Warehouse, and Quality environments (preferably pharmaceutical)Experience in CSV activities and system validationsStrong IT Manufacturing, Packaging, and Quality Systems Administration skillsProficiency in SAP modules for Production, Warehouse, Packaging, and QualityExperience with MES solutions, manufacturing software, SQL / Oracle databases, and application administrationStrong analytical and problem-solving skillsProficiency in Microsoft Office Suite (especially Excel, including macros)Experience supporting infrastructure and application integrations for Manufacturing, QC / QA, R&D, and RA systemsSalary : $95,000 - $110,000
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Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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