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Customer Service Representative

Customer Service Representative

Pennsylvania StaffingWest Elizabeth, PA, US
1 day ago
Job type
  • Full-time
Job description

Scheduling And Operations Coordinator

Are you passionate about managing schedules, coordinating projects, and ensuring effective communication with customers? We're on the lookout for a dynamic Scheduling and Operations Coordinator to oversee work planning, scheduling tasks, and customer communications for Metering and Distributed Energy Resources (DER) projects. Key Responsibilities : In this role, you'll be responsible for :

  • Managing and scheduling tasks from immediate execution (T-0) through future planning stages (T-4) for work completed both internally and by contractors.
  • Coordinating all Metering and DER-related schedules to ensure timely execution of projects.
  • Communicating directly with customers regarding plans, expectations, and timelines for non-large PES projects.
  • Tracking the status of contractor projects within the T-4 timeline and adjusting schedules as needed while coordinating with field supervisors.
  • Hosting regular work plan meetings with field supervisors, contractors, and planning coordinators to discuss priorities, share updates, and ensure alignment on work expectations and statuses for both the current week and future weeks.

Requirements Qualifications :

  • Previous customer service experience (1-2 years preferred) or a related role.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and ability to think on your feet.
  • Proficiency in using CRM systems, customer service software, and Microsoft Office Suite.
  • Ability to multitask, stay organized, and prioritize in a fast-paced environment.
  • High school diploma required; associate's or bachelor's degree preferred.
  • Detail-oriented and committed to delivering exceptional customer service.
  • Apply online today!

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    Customer Service Representative • West Elizabeth, PA, US

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