Employment Case Manager

Employment Case Manager

Essential Services

Damien Center Values

Dignity-Collaboration-Accountability-Equity-Quality-Innovation

Founded in 1987, Damien Center is Indiana’s oldest and largest AIDS service organization (ASO) and serves more than 8,000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition.

Position Summary :

The Employment Case Manager provides direct support to clients by addressing barriers to employment and helping them secure and maintain meaningful work. Responsibilities include assessing job readiness, developing individualized employment plans, and connecting clients to job opportunities, training programs, and support services. The Case Manager will also become SOAR-certified (SSI / SSDI Outreach, Access, and Recovery) to assist clients who are unable to work due to disability, helping them access stable income through Social Security benefits. Additional duties include facilitating employment workshops, providing one-on-one coaching (e.g., resume writing, job search, interview skills), and maintaining regular contact to monitor client progress and adjust plans as needed. This role requires strong organizational skills, attention to detail, and a commitment to supporting diverse clients on their path to economic stability—through employment or income assistance.

Duties and Responsibilities :

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.

• Conduct assessments to determine clients’ employment readiness and identify barriers to employment.
• Develop and implement individualized employment plans tailored to client goals and needs.
• Connect clients with job opportunities, vocational training, and supportive services.
• Provide one-on-one coaching in job search techniques, resume writing, interview preparation, and workplace readiness.
• Facilitate employment-related workshops and group classes as needed.
• Maintain regular contact with clients to monitor progress, provide support, and adjust plans as necessary.
• Obtain and maintain SOAR (SSI / SSDI Outreach, Access, and Recovery) certification.
• Assist clients who are unable to work due to disability in applying for SSI / SSDI benefits through the SOAR process.
• Coordinate with employers, training programs, and community partners to support client employment and income goals.
• Maintain accurate and timely documentation of client interactions, progress, and outcomes.
• Make internal and external referrals to address barriers to employment, including access to transportation, food pantry, housing assistance, mental health care, substance use treatment, and other basic needs.
• Uphold client confidentiality and adhere to ethical case management practices.
• Support the overall mission and goals of the Damien Center through collaborative teamwork and client advocacy.

Education and / or Experience

Bachelor’s degree in social work, Psychology, Human Services, or a related field required. SOAR (SSI / SSDI Outreach, Access, and Recovery) certification preferred; willingness to obtain certification within the first six months of employment is required. Experience working with individuals facing significant barriers to employment, including those impacted by homelessness, mental health conditions, substance use, or chronic illness. Knowledge and application of trauma-informed care principles in case management or client-facing role. Prior experience in workforce development, employment services, or supportive services is strongly preferred.

Knowledge, Skills, and Abilities :

Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results. Strong calendaring, organizational, and document management skills required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work.

Qualifications

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and / or abilities required.  Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.  The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility.

Physical Demands :

The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. Remote work is on a case-by-case basis and must be approved by the supervisor.

Benefits :

Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve.  As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, barring an approved religious or medical exemption.

Damien Center is an Equal Opportunity Employer

Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information.

Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please apply at www.damien.org / job-opportunities

This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment.  Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center’s right to assign or reassign duties and responsibilities to this position at any time.