Senior Manager, Product Quality & Safety

Senior Manager, Product Quality & Safety

Staples is business to business. You're what binds us together. Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers' needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We're inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more. As the Senior Manager, Product Quality & Safety, you will play a vital role in ensuring that our products consistently meet the highest standards for quality, safety, and compliance across multiple categories. By leading cross-functional teams and implementing robust programs, you will protect our brand reputation, minimize risk, and strengthen customer trustdriving Staples' commitment to delivering safe, reliable, and compliant products.

What you'll be doing :

• Overseeing the design, implementation, and monitoring of product quality assurance and safety programs.
• Developing and enforcing policies that ensure products meet regulatory requirements and company specifications.
• Leading root cause analysis and driving corrective / preventive actions for product failures, safety incidents, or recalls.
• Collaborating with Sourcing, Product Engineering, Merchandising, Supply Chain, Operations, and Legal to resolve product quality and safety challenges.
• Establishing and reporting key performance metrics for quality and safety to senior leadership.
• Managing product and vendor performance reviews to ensure ongoing quality adherence.
• Benchmarking industry best practices and recommending process improvements.
• Championing continuous improvement and adapting to changing regulatory and consumer requirements.
• Preparing and delivering quality and safety reports and executive presentations.
• Serving as company lead during product recall situations when required.

What you bring to the table :

What's needed - Basic Qualifications :

What's needed - Preferred Qualifications :

We Offer :

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law. For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.