Patient Access Facilitator

Job Description

Job Description

We are looking for a Patient Access Facilitator to join our team in Fairfield, Connecticut. In this contract position, you will play a critical role in ensuring smooth patient registration, scheduling, and insurance verification processes. As the first point of contact for patients, you will collaborate closely with clinical staff to provide excellent administrative support and maintain accurate patient information.

Responsibilities :

• Manage patient check-in and check-out processes while ensuring all demographic and financial information is accurately collected and updated.
• Facilitate efficient registration for walk-in and add-on patients, ensuring timely scheduling and data entry.
• Assist patients requiring additional support, such as non-English speakers or individuals with disabilities, by coordinating necessary arrangements.
• Obtain required signatures and authorizations while documenting account details in compliance with healthcare regulations.
• Schedule patient appointments accurately, collaborating with clinical staff to align with facility schedules and patient needs.
• Maintain waitlists and recall lists, filling empty appointment slots promptly to optimize scheduling.
• Verify insurance eligibility and benefits using online systems and third-party payer websites to ensure proper reimbursement.
• Stay informed about insurance policies and managed care requirements to adhere to healthcare regulations.
• Act as a liaison between patients and the healthcare system to ensure financial processes are handled smoothly.
• Proven experience in customer service or patient registration within a healthcare setting.
• Strong communication skills to effectively interact with patients, staff, and insurance providers.
• Proficiency in scheduling systems and familiarity with online eligibility tools.
• Ability to manage sensitive patient information while maintaining confidentiality and professionalism.
• Knowledge of healthcare policies, procedures, and insurance benefits.
• Capability to troubleshoot discrepancies in patient accounts and resolve issues promptly.
• Bilingual Spanish language skills are a plus for assisting diverse patient populations.
• Demonstrated ability to work collaboratively in a fast-paced environment with attention to detail.