Technical Writer

A company is looking for a Product Documentation Specialist to create and manage customer-facing documentation.

Key Responsibilities

Build and structure the Help Center, including information architecture and content organization

Author and maintain clear product documentation, how-to guides, and FAQs

Collaborate with Product, Engineering, and Support teams to gather technical details and improve documentation

Required Qualifications

Experience as a technical writer or documentation specialist

Familiarity with web-based SaaS products and their documentation needs

Background in the mortgage or financial technology industry

Proficiency in modern documentation systems (e.g., Notion, Zendesk Guide)

Self-directed and detail-oriented with a passion for building content systems